ATM, Debit & Prepaid Forum

CONFERENCE AGENDA

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Track Sessions

Sunday, October 05, 2008

Pre-Conference Workshops A: 10:30 a.m.-1:00 p.m.
Pre-Conference Workshops B: 1:15 p.m. - 3:45 p.m.

Monday, October 06, 2008

  Concurrent Session I
  Concurrent Session II
  Concurrent Session III
  Concurrent Session IV

Tuesday, October 07, 2008

  Concurrent Sessions V
  Concurrent Session VI
  Concurrent Session VII

Tuesday, October 07, 2008

  Concurrent Sessions V
  Concurrent Session VI
  Concurrent Session VII

Sunday, October 05, 2008

Pre-Conference Workshops A: 10:30 a.m.-1:00 p.m.

10:30 AM - 1:00 PM
Workshop 1: Mobile Financial Services 101

Financial Institutions without a mobile strategy by the end of 2008 will find themselves behind the curve, facing the threat of becoming laggards. Since consumers choose their institutions based on convenience more than any other factor, without a solid mobile channel strategy, financial institutions risk being removed from the considered set. The workshop will answer:

What are the greatest challenges every Financial Institution faces?
What are the primary communication methods used in the marketplace today?
Which methods will win out, and why?
What are the criteria for choosing a mobile banking partner?
And, what is the checklist of needs my mobile banking solution should address?

Jennifer Gehr
VP, Payment Solutions Group
Metavante Corporation

Jeff McLaughlin
EVP of Mobile Strategy
Monitise Americas

Lisa Stanton
CEO
Monitise Americas

10:30 AM - 1:00 PM
Workshop 2: Debit Fraud Prevention

Fraud is no joke and it is happening everywhere. Learn how to protect your institution and your customers from today's new fraud schemes and how to prevent ones in the future.

Michael Urban
Fraud Solutions
Fair Isaac

Pre-Conference Workshops B: 1:15 p.m. - 3:45 p.m.

1:15 PM - 3:45 PM
Workshop 3: Prepaid Updates

Prepaid continues to be one of the fastest growing areas of electronic payments, something that should potentially improve your FI's revenue growth in the double digits. In this workshop, you'll learn about the current climate, who's who on the prepaid value chain, and discover new marketing ideas to new demographics.

Paul Tomasofsky
Executive Vice President and Acting Chief Operating Officer
Network Branded Prepaid Card Association

1:15 PM - 3:45 PM
Workshop 4: Strengthening Your Rewards Program

Rewards are one of the hottest topics in Debit these days, but since everyone offers a program, how do you have your rise to the top of everyone's wallet? This workshop will outline the strength of rewards, investigate the growth of credit card vs. debit rewards, as well as strategic marketing techniques.

Jill Heinze
Research Analyst
Affinion Loyalty Group

Andy Hodges
VP, Business Development
Affinion Loyalty Group

Kimberly Peyton
Director, Sales
Affinion Loyalty Group

4:00 PM - 4:45 PM
Keynote

Debit: Today and Tomorrow

Wells Fargo operates the second largest debit card program in the country and is widely regarded as a best-in-class issuer. Hear some of the secrets of their success in this keynote session as the head of the bank's debit business describes how the Wells Fargo views debit, the current opportunities and challenges, and their future outlook. Topics to be covered will include an integrated card strategy, interchange, fraud, rewards and mobile payments; Ed will also take questions from the audience.

Ed Kadletz
EVP and Head of Debit Card Business
Wells Fargo Bank

4:45 PM - 5:30 PM
Keynote

Winning with Payments - Turning Competitive Challenges into Strategic Advantages

Amid continuing strong transaction growth, the electronic payments industry is undergoing tremendous change. Financial institutions are facing competition from non-traditional providers, new payment methods are emerging, and the economic and regulatory environments are creating uncertainty. How do payments industry participants plan and invest for the future in an atmosphere of change and uncertainty? In this session, you will hear about strategies for operating in a shifting industry landscape. At the same time, the session will address more basic aspects of your payments program, such as debit card penetration and usage, marketing strategies, fraud protection and customer service.

Dave Schneider
President
Pulse

5:30 PM - 6:30 PM
Opening Night Reception

6:30 PM
Dinner with Tony Hayes and Partners

Join Tony Hayes and his Oliver Wyman partners for the annual conference dinner, in what is sure to be a fun and thought-provoking evening. Hear Tony's views on the evolving payments market and the most attractive profit pools, and ask questions in a collegial forum. *The dinner is optional and there is a fee of $85. Please see registration page for details.

Monday, October 06, 2008

7:45 AM - 8:15 AM
Continental Breakfast

8:15 AM - 8:30 AM
Chairman's Opening Remarks

Tony Hayes
Partner
Oliver Wyman

8:30 AM - 9:15 AM
Keynote: Credit or Debit? Either Way, You're Rewarded

Launched in 2004, Citi's ThankYou Rewards Network is the only relationship banking program of it's kind offering consumers the opportunity to get points and redeem them for a host of rewards, including brand name merchandise, donations to charitable organizations, round-trip airline tickets, gift certificates and many others. Nancy Gordon will discuss the dynamics of an innovative customer rewards program that crosses the credit/debit boundary.

Nancy Gordon
EVP, CitiThankYou Rewards
Citi Cards

9:15 AM - 10:00 AM
Keynote

Keynote: Innovation: Driving Growth in Debit and Prepaid

One of the most significant trends facing the payments industry is the shift from paper-based payments, such as cash and checks, to card-based and other electronic payments. Even with the progress achieved to date, great opportunity for growth remains, not only in the US, but around the globe. To take advantage of this opportunity, companies will need to focus efforts on innovations that drive tangible value to stakeholders, including merchants, cardholders, and financial institutions. Keynote speaker Elizabeth Buse, Global Head of Product, Visa Inc. will discuss:

Immediate and long-term innovations fueling debit and prepaid
Separating "buzz" from business building opportunities
Strategies for seizing growth opportunities to drive maximum return

Elizabeth Buse
Global Head of Product
VISA, Inc.

10:00 AM - 10:30 AM
Networking Break

10:30 AM - 11:15 AM
Keynote

Keynote: The Changing ATM Business Model

Jack Antonini will provide insight into today's evolving ATM business model and how changes in the ATM industry and the payments industry at large are impacting financial institutions, independent ATM deployers, and retailers. Mr. Antonini will elucidate key concepts and strategies related to:

Reversing the trend of ATM transaction declines through branding and surcharge-free programs
Improving ATM profitability and lowering ATM operating costs for ATM deployers
Creating cost savings and competitive advantage for financial institutions by leveraging the strengths of third party deployers

Jack Antonini
CEO
Cardtronics

11:15 AM - 12:00 PM
Keynote

Keynote: Mega Trends Transforming Debit Today

As customers evolve, they're banking and paying in new and different ways. And as industry leaders, you're finding that you can't paint the global payments landscape with a broad brush anymore. In this keynote address, Richard G. Lyons, Jr., EVP & Global Product Group Executive of Debit and Prepaid at MasterCard Worldwide, will explain how:

Demands for greater choice, increased personalization and more innovative product offerings are impacting today's debit business
New research into consumer behaviors, attitudes and payment decisions uncovered insights into the primary drivers of consumer spending
You can start thinking about new ways to identify the drivers that will transform your business

Richard G. Lyons, Jr.
EVP & Global Product Group Executive, Debit and Prepaid
MasterCard Worldwide

12:00 PM - 1:00 PM
Lunch

12:00 PM - 1:00 PM
Industry Innovation Session

ATM Debit Trends: What's Next and What to Watch out for

Presenter: Jasbir Anand, Product Manager, Fraud

Sponsored by:

1:00 PM - 1:30 PM
Dessert in Exhibit Hall

Concurrent Session I

1:30 PM - 2:15 PM
ATM Track

Battle of the Surcharge Free Networks

Banks and credit unions face a conundrum. On the one hand, their customers want - and demand - an extensive network of convenient, free ATMs, especially in the face of ever-increasing surcharge fees. On the other, the economics of maintaining a proprietary ATM network often make additional investment hard to justify. Surcharge-free ATM networks help solve this problem, providing national ATM access at a low cost. In this session, the three leading surcharge-free networks will discuss their network's proposition, their similarities and differences, and how this approach could be right for your financial institution

Moderator:
Tony Hayes
Partner
Oliver Wyman

Panelists:
Jim Hanisch
EVP
CO-OP Network

Douglas Miraglia
President
MoneyPass

Ben Psillas
President
Allpoint Network

1:30 PM - 2:15 PM
Debit Track

Maximizing Loyalty Strategies: A Case Study with Hawaiian Airlines and Bank of Hawaii

By offering a breadth of options for earning rewards combined with a set of meaningful redemption options, learn how a loyalty program utilizing a branded credit and debit card, and a merchant-funded rewards network can generate significant customer growth and profitability for all parties. The Hawaiian Airlines rewards program run in conjunction with Vesdia Corporation, Bank of America and Bank of Hawaii provides multiple ways for members to earn miles, provides reward funding from third party sources, and drives reward redemption:

Multiple ways for customer to earn rewards - flights, all spend on the card, local merchants, online mall, national retailers, etc.
Effective marketing - multi-channel, segmented, ongoing
Meaningful redemption options - flights, hotel accommodations, car rentals, merchandise and gift certificates, charitable donations, etc.

Lars Holmquist
CMO
Vesdia Corporation

Lynnette Louis
Consumer Deposits
Bank of Hawaii

Rick Peterson
VP, Marketing and Sales
Hawaiian Airlines

1:30 PM - 2:15 PM
Prepaid Track

Beyond Prepaid: Providing Affordable Financial Services to Millions of Consumers

Since selling the first association-branded prepaid card in retail in 2001, Green Dot Corporation has focused on developing innovative products and services to help consumers manage their money much better for much less. In this session, Green Dot will provide insight on the opportunity to deliver financial services through the retail merchant channel.

Chris Britt
Chief Product Officer
Green Dot

1:30 PM - 2:15 PM
Emerging Payments Track

Mobile Payments

Demand for mobile payments is increasing as technology and service become more readily available. Obopay has developed a framework that enables and augments existing financial institution services, rather than competing with or replacing them - an important distinction as the mobile money landscape matures. By partnering with other banks, Obopay has been able to deliver greater payment options and convenience to consumers. We will talk about observations and results from in-market services offered with our bank partners. Join us as we discuss delivering mobile payments services through a bank-friendly model that enables financial institutions to reach existing and new customers in ways they haven't been able to in the past.

Michael E. Diamond
VP, Business Development
Obopay, Inc.

Dion F. Lisle
Senior Vice President
Citibank Growth Ventures and Innovation

Concurrent Session II

2:20 PM - 3:05 PM
ATM Track

ATM Service Excellence: Beyond Availability

The ATM is a critical touchpoint with your customers, yet many deployers continue to track the quality of this channel using simple metric of uptime/availability. The panel discussion with leading ATM deployers will explore how banks can improve the customer experience at their ATMs, and ways to better interact with various ATM servicers to support the banks' goals.

Moderator:
Shelly Chandler
VP, ATM Service Excellence Director
Wachovia

Panelists:
Rob Beveridge
VP, ATM Operations
PNC Bank

Mark Gilder
ATM and Remittance Business Manager, Consumer Banking Products
Citibank

Marty Snodgrass
VP, Retail Direct ATM
National City Bank

2:20 PM - 3:05 PM
Debit Track

The Future of Debit: Panel Discussion with Issuers

What is the future of the debit card business? As the economy softens, how can financial institutions maintain transaction growth and what is the right linkage to the underlying DDA? This panel of best-in-class debit card issuers will discuss their strategies and insights on ways to build a high performing card portfolio, together with their future outlook. Topics to be debated include positioning debit cards with customers and employees, the value of rewards programs, ways to effectively combat fraud, and the future of the card (contactless, mobile, etc.).

Moderator:
Tony Hayes
Partner
Oliver Wyman

Panelists:
Kerry Brashears
Group VP, Card & Loyalty Products
SunTrust Bank

Chris Van Steenberg
Citizens Bank
Senior Vice President

2:20 PM - 3:05 PM
Prepaid track

A Perspective On Prepaid Profitability

This session will review:

Review The Fastest Growing Prepaid Segments In the US
Which Are The Fastest Growing Segments And Why?
Identify The Open Vs. Closed Battleground
Evaluating Segment Profitability
Open-Loop Complexity Has A Cost
Alternative Motivations for Prepaid Implementations
Cost Reduction, Improved Customer Service, Loyalty, etc.
Merchant Funded Discount Networks: A New Revenue Source
The Impact Of Distribution Strategy On Dollar Volume
Future Growth of Open Loop Prepaid Will Be Enhanced By Merchants & CPG Manufacturers Adoption

Tim Sloane
Group Director, Prepaid & Debit Advisory Services
Mercator

2:20 PM - 3:05 PM
Emerging Payments Track

How EFT Networks Can Participate in the E-Commerce Race

This session will outline how EFT networks can participate in the e-Commerce race and why banks would want them to. Topics to be discussed include an overview of the state of e-commerce in the US; consumer trends and concerns regarding safety of financial information, as well as potential ways in which EFT networks can participate in e-commerce transaction.

Rene Pelegero
Sr. Director, Industry Relations & Strategy
PayPal

3:05 PM - 3:30 PM
Networking Break

Concurrent Session III

3:30 PM - 4:15 PM
ATM Track

The Future of ATMs: Panel Discussion with Manufacturers

Learn about the product development roadmap for the next generation of ATMs and the manufacturers' vision for self-service banking technology. Each company will give a short presentation on their company's state-of-the-art features, such as deposit automation, open standards software, anti-skimming technology, and linkage to CRM systems. The session will conclude with audience Q&A on how these new technologies can be applied in different banking environments.

Moderator:
Melissa Fox
Senior Manager
Hitachi Consulting

Panelists:
Ken Justice
VP, Marketing & Portfolio Management
Diebold, Inc.

Brian Pilla
Director of Marketing, Financial Solutions Division
NCR

Alan Walsh
Vice President
Wincor-Nixdorf

3:30 PM - 4:15 PM
Debit Track

No More Spaghetti On The Wall: The Benefits of Behavioral Segmentation

When you start to understand the interdependence between debit optimization, checking engagement and the larger banking relationship; you start to get the most profitable outcomes. This panel will cover the following: the limitations of a debit only view; key factors to understand from the checking account; insights derived from a robust segmentation; cost benefit analysis, including checking based revenue and relationship value and best practices in behavioral segmentation. The takeaway for attendees is that banks of any size can increase their marketing efficiencies by taking advantage of the insights and opportunities presented by the varied options available in segmentation.

Todd Lowenberg
Global Solutions Leader, Decision Analytics
MasterCard Advisors

Patricia Preston
SVP, Debit Product Management & Development
MasterCard Worldwide

3:30 PM - 4:15 PM
Prepaid Track

How Large is the Prepaid Market Really?

While all agree that the prepaid market is growing quickly, there is considerable debate on the actual market size. Some analysts have particularly bullish outlooks, while the recent Federal Reserve study was much more conservative, pegging the open-loop prepaid market at just 1% the size of the debit market in terms of transaction volume. In this session, three leading analysts will discuss their market size estimates for the prepaid market, the basis for their opinions, and where they see the major opportunities for card issuers.

Moderator:
Ben Jackson
Managing Editor
Prepaid Trends

Panelists:
Ed Bachelder
Director
Hitachi Consulting

Tim Sloane
Group Director, Prepaid & Debit Advisory Services
Mercator

Gwenn Bezard
Research Director
AITE Group

3:30 PM - 4:15 PM
Emerging Payments Track

Targeting the Underbanked Consumers - Why and How

Despite the turmoil of the current credit crunch, underbanked consumers represent a potent opportunity for financial services providers. As they generally have thin or no credit files, they are NOT the same as subprime customers. They do, however, continue to need financial services products, and there is a growing body of assessment tools and low-cost products - particularly card products - that can enable both customers and companies to thrive, even during this difficult period. This session will discuss how you can successfully identify and serve underbanked consumers today, and build long-term business strategies for the future.

Arjan Schutte
Associate Director
Center for Financial Services Innovation

Concurrent Session IV

4:20 PM - 5:05 PM
ATM Track

The Long-Term Future of Cash

What is the future of cash? This session will explore some current facts about cash is a quick "Global Tour," the drivers of cash demand, growth inhibitors, some rules of future studies and forecasting, and the long-term predictions for the future of cash.

Mike Lee
CEO
ATMIA

4:20 PM - 5:05 PM
Debit Track

Debit Benchmarking: 2008 Debit Issuer Study

How does the performance of your debit card program compare with others? What would it take to become a best-in-class issuer? Oliver Wyman recently completed the definitive study of the debit card market based on primary research with 62 financial institutions representing over 74MM debit cards. This session will share key performance metrics related to cards, transactions, fees, interchange, rewards, fraud and more, noting the performance of peer issuers. It will also discuss issuers' outlook on the future, where the major opportunities and challenges reside, and effective ways to stay ahead of the curve.

Inderpreet Batra
Consultant
Oliver Wyman

Judith McGuire
Senior Vice President
PULSE

4:20 PM - 5:05 PM
Prepaid Track

The Future of Prepaid: Panel Discussion MC, Visa, Amex and Discover

The leading prepaid networks will discuss the state of the prepaid market and how the industry is likely to evolve. Topics to be covered include restricted authorization networks, partial authorizations, and bank-retailer and bank-employer partnerships. There will also be a spirited Q&A session.

Moderator:
Paul Tomasofsky
Executive Vice President and Acting Chief Operating Officer
Network Branded Prepaid Card Association

Panelists:
Neil Dugan
Senior Business Leader
MasterCard Prepaid Product Management, Americas

Martin Hood
SVP, Sales
American Express Incentive Services

Nancy Kealy
Discover

Brian Triplett
Head of Global Prepaid Products
Visa, Inc.

4:20 PM - 5:05 PM
Emerging Payments Track

Millennials: Reaching Generation Y with Payments Services

At 64 million strong, Millennials are the largest generation since the Baby Boomers and are at least 50% larger than Gen X. Digital natives, comfortable with using a wide array of devices and channels such as the Internet, mobile phones, video games, and mp3 players; Gen Y is a new breed of financial services consumer focused on ready access and ease of use. This session will incorporate freshly-minted consumer research to show how and why millenials are a new generation for payments servicing and to identify the top "must ask and answer" questions for every financial organization.

Leon Majors
President
Phoenix Payments

Beth Robertson, CCM
Managing Partner
The Phoenix Advisory Group

5:05 PM - 6:30 PM
Networking Reception

7:00 PM
Texas Hold'Em Tournament

Sponsored By:

Avoid a bad flop, take a good turn onto the river of victory with OLS as your host. By invitation only.

Tuesday, October 07, 2008

7:45 AM - 8:15 AM
Continental Breakfast

8:15 AM - 9:00 AM
Keynote

Discovering our Neighbor to the North

Canadians use debit more often than US consumers, and almost all of these transactions are routed through Interac, the Canadian debit network. Why was debit adopted more broadly in Canada than the U.S., and what can U.S. networks and issuers learn from the Canadian model? In this thought-provoking session, the CEO of Canada's debit network will compare and contrast the Canadian and US debit markets, and discuss how the Canadian market is evolving, including its experiences-to-date with chip cards.

Mark O'Connell
President & CEO
Interac Association

9:00 AM - 10:00 AM
EFT Network Showcase

One of the highlights of the Forum is the annual Network Showcase where leading US payment networks offer their perspectives on the changing marketplace, what banks and credit unions should do to succeed in their environment and why FIs should partner with their organizations.

Moderator:
Tony Hayes
Partner
Oliver Wyman

Panelists:
Stacy Pinkerd
Global Head of Consumer Debit Products
VISA, Inc.

Leland Englebardt
Group Head Debit Channel Development
MasterCard Worldwide

Tony Emrick
SVP & General Manager - STAR Network
First Data

Jim Hanisch
EVP
CO-OP Network

Steve Rathgaber
President & COO
NYCE Payments Network, LLC

Dave Schneider
President
Pulse

10:00 AM - 10:30 AM
Networking Break

Concurrent Sessions V

10:30 AM - 11:15 AM
ATM Track

The Hidden Value of the ATM

This session will highlight groundbreaking research on the "hidden value" of the ATM as it relates to customer attrition and how ATM P&Ls underestimate the true value of the ATM.

Melissa Fox
Senior Manager
Hitachi Consulting

10:30 AM - 11:15 AM
Debit Track

Build Debit Card Revenue: Through Better Payment Intelligence

To increase debit card activations, usage and revenue, financial institutions need better intelligence on customers and their buying behaviors. Forward-thinking banks and credit unions are now leveraging "payment intelligence" - at the individual cardholder level - to identify and target revenue opportunities. This session will provide a case study on how CO-OP Financial Services is delivering a debit analytics and reporting solution to its credit union members, which number more than 2800. With this information, these credit unions can:

Understand: Know the most profitable customers (or at-risk customers) and implement segmentation strategies
Influence: Gain the tools to change customer behaviors through targeted marketing and rewards campaigns
Track: See clear metrics to know which strategies and campaigns are successful

Jim Hanisch
EVP
CO-OP Network

Russell Prettitore
Vice President
Saylent Technologies, Inc.

10:30 AM - 11:15 AM
Prepaid Track

Innovations in Prepaid

Discussion will include the innovation in the fastest growing payments category, what is driving this innovation, how it is leading to new products and services that meet needs other products have been unable to meet, and the important role of the processor in delivering these innovative solutions.

Todd Brockman
President
Galileo Processing

10:30 AM - 11:15 AM
Emerging Payments Track

Legislative and Regulatory Update: Issues You Need Know

The days of laissez faire in the payment systems industry appear increasingly distant as legislators and regulators seem intent on reining in perceived industry abuses. From pricing controls to data breach requirements to new consumer protections, this session will focus on key legislative and regulatory initiatives (both proposed and recently enacted) affecting constituents in the EFT and prepaid industries. In this session we will also examine what you need to do to keep on the right side of compliance with these existing and proposed requirements.

Duncan Douglass
Partner
Altston & Bird

Concurrent Session VI

11:20 AM - 12:05 PM
ATM Track

ATMs Amidst the Economic Turmoil

Using actual behavioral data from consumers, this session will explore how changing economic conditions are impacting the use of ATMs and provide indicators regarding how usage may evolve in the months ahead.

Joel Stanton
Senior Analyst
Lightspeed Research, Inc.

11:20 AM - 12:05 PM
Debit Track

Merchant-Funded Rewards: Innovations in Debit Card Strategies

Debit usage now drives the transaction relationship in financial services. However, many in the financial industry still treat the service as a checking account, and have found debit rewards to be marginally profitable at best. In fact, a debit strategy can be the key profit engine for retail banking if components like relationships services and rewards are properly implemented. In this interactive session, banking executives will share their case studies to illustrate how debit rewards has proven to be a major profit engine for retail checking relationships. Learn how these banks are taking innovative approaches to relationship management benefiting greatly from merchant funding and generating more than $62 in profit per checking account.

Susan Abbott
Executive Vice President
Busey Bank

Bob Giltner
Consulting Partner
My Rewards

11:20 AM - 12:05 PM
Prepaid Track

Prepaid Incentive & Rebate Cards

Businesses are increasingly looking to innovative prepaid card programs as a cost-effective way to manage rebate and incentive programs replacing traditional incentives such as checks, and merchandise. This presentation will feature a discussion on the benefits of incentive and rebate prepaid programs and how Visa is helping businesses recognize cost savings and efficiencies, motivate employees and customers and create memorable brand building programs. A Visa customer will join the presentation to discuss firsthand their experience in transitioning to incentive/rebate card programs vs. traditional offerings.

Michael Chittaro
Senior Business Leader
Visa, Inc.

Andrew Radlow
VP, Global Payment Solutions
Citi Prepaid, formally Ecount

11:20 AM - 12:05 PM
Emerging Payments Track

Where Emerging Payments Fit in the Landscape

First, the Federal Reserve will present as summary of its retail payment study, detailing the size and growth of the payments market. Within its context, the Federal Reserve will quantify the size of the alternative payments business and what underlying payment mechanisms are utilized. Second, Oliver Wyman will discuss the implications of alternative payments on FIs. Are these companies friends or foes? How should banks respond? Who ultimately wins?

Andrew Dresner
Partner
Oliver Wyman

Brian Egan
VP, Retail Product Office
Federal Reserve Bank of Atlanta

Concurrent Session VII

12:05 PM - 12:50 PM
ATM Track

Success with Expedited Bill Payments

Given current economic conditions, more and more Americans are using expedited bill payments to manage their cash flow and avoid costly penalty fees. Hamed Shahbazi, TIO Networks' Chairman and CEO will discuss how you can leverage expedited bill payments to add incremental business to your ATM, kiosk, retail or prepaid business.

Hamed Shahbazi
Chairman & CEO
TIO Networks

12:05 PM - 12:50 PM
Debit Track

Debit Risk Management

A comprehensive debit risk management program must address both customer acquisition (KYC, risk scoring), and also ongoing identify theft protection and transaction monitoring for fraud or compromised cards. Successful debit card issuers implement and continuously refine end-to-and programs, and customers expect nothing less than their identity and card/account is safe. This session will outline the do's and don'ts of risk management through case studies and expert testimony.

Kevin Bell
SVP & Payments Product Manager
ICBA Bancard

Allison Edwards
Director, Product Development
Fiserv EFT

12:05 PM - 12:50 PM
Prepaid Track

Card Payments in Healthcare - A Fresh Look

In this session, Celent will present new and original research regarding how healthcare payment cards are transforming the industry and are set for further change. Particular attention will be placed on the need for healthcare payment cards to "marry" healthcare and payment information. For any financial institution issuing or considering issuing healthcare prepaid cards, this presentation will discuss critical card functionality considerations such as auto-substantiation, real- and "right"-time adjudication, mag stripe specifications, and rules-based multi-purse authorization.

Red Gillen
Senior Analyst
Celent

12:05 PM - 12:50 PM
Emerging Payments Track

Emerging Global Trends

With more than 500 prepaid programs operating around the globe, what can the US learn from the best practices abroad? How is prepaid evolving around the globe? What are the key issues slowing adoption and growth? Will cell phone technology soon replace prepaid plastic cards in some geographies? Edgar, Dunn & Company is a founding member of Prepaid International Forum and sits on its Board of Directors in Europe and Asia Pacific. Working with more than 40 prepaid program providers outside the US, EDC has a unique perspective and global view of how the industry is evolving as new technologies and products come of age and begin to gain traction and acceptance.

Ken Howes
Director
Edgar Dunn & Company

Ann Schmitt
Principal, Director of Research Financial Services
Buckingham Asset Management, LLC
Principal
BAM Advisor Services, LLC

12:50 PM
Conference Concludes

Ann Schmitt
Principal, Director of Research Financial Services
Buckingham Asset Management, LLC
Principal
BAM Advisor Services, LLC

3:00 PM
Final Thoughts/Conference Adjourns

Stuart Kahan
Executive Editor
CPA Wealth Provider

12:50 PM
Conference Concludes

Ann Schmitt
Principal, Director of Research Financial Services
Buckingham Asset Management, LLC
Principal
BAM Advisor Services, LLC

3:00 PM
Final Thoughts/Conference Adjourns

Stuart Kahan
Executive Editor
CPA Wealth Provider

Tuesday, October 07, 2008

7:45 AM - 8:15 AM
Continental Breakfast

10:00 AM - 10:30 AM
Networking Break

Concurrent Sessions V

Understand: Know the most profitable customers (or at-risk customers) and implement segmentation strategies
Influence: Gain the tools to change customer behaviors through targeted marketing and rewards campaigns
Track: See clear metrics to know which strategies and campaigns are successful

Jim Hanisch
EVP
CO-OP Network

Russell Prettitore
Vice President
Saylent Technologies, Inc.

Concurrent Session VI

Concurrent Session VII

12:50 PM
Conference Concludes

Ann Schmitt
Principal, Director of Research Financial Services
Buckingham Asset Management, LLC
Principal
BAM Advisor Services, LLC

3:00 PM
Final Thoughts/Conference Adjourns

Stuart Kahan
Executive Editor
CPA Wealth Provider

12:50 PM
Conference Concludes

Ann Schmitt
Principal, Director of Research Financial Services
Buckingham Asset Management, LLC
Principal
BAM Advisor Services, LLC

3:00 PM
Final Thoughts/Conference Adjourns

Stuart Kahan
Executive Editor
CPA Wealth Provider

ATM, Debit & Prepaid Forum

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