The full agenda is coming soon, but here’s a preview of just some of the sessions that will be featured on this year’s program:
Banks and Alternative Payments: A Financial Institution Perspective on Risks, Financial Implications, and Strategic Rationales for Establishing Potential Partnerships
This session will explore a number of key topics around the ways in which leading financial institutions such as SunTrust are evaluating partnerships with newly emerging alternative payments networks, including factors driving the growth of alternative payments networks; consumer behavior trends around the need for non card-based methods for conducting online commerce transactions; threat of alternative payment networks to traditional card products; and critical success factors for alternative payment networks 5.
Steve Karp, SVP, Enterprise Payments Strategy, SunTrust Banks
Merchant-Funded Rewards
Here’s a proven methodology for driving new customers and share of wallet for retailers – as well as incremental card spend, acquisition, retention and cross-sell for financial institutions. At this session, you’ll learn:
- Why traditional ‘merchant-funded rewards’ programs are challenged
- How to develop custom programs between banks and retailers that leverage both stakeholders’ hidden assets
- Analytic models that provide insights, using cardholder transaction data to drive purchase behavior and card preference, for different consumer segments
- Re-defining loyalty as enhancing the consumer shopping experience: ‘delighting and entertaining customers before, during and after they shop’
- How retailer-bank partnerships can significantly enhance cross-sell, acquisition and retention for financial institutions – not just card spend
Jonathan Gagliano, EVP, Affinity Solutions
Nicolas Medina, Senior Global Marketing Executive, ExxonMobil Fuels Marketing Co.
Jim MacMillan, VP, Product Management – Payment Products, Comerica Bank
Prepaid: Pathway or Destination?
Learn how to strengthen your company’s prepaid strategies by balancing a better understanding of customer needs and desires, what is currently succeeding, and what innovations are on the way. There are currently many different models in the marketplace – different approaches to distribution and functionality, different partnership strategies, different ideas about what the ultimate goal of a prepaid card should be. Is it a useful but temporary tool? A pathway into the traditional banking system? An effective substitute for a bank account? To help answer these questions, you get the latest insights from leading prepaid innovators as well as from CFSI’s own market-testing initiatives and groundbreaking voice of the consumer research.
Rachel Schneider, Innovation Director, The Center for Financial Services Innovation
The Case for Prepaid Debit: Why Consumers are Looking for New Solutions to Manage Their Finances
Minimum balance requirements. Ever-increasing fees. Rapidly rising credit card rates. It’s no wonder that an unprecedented number of Americans are being pushed out of traditional financial services. They are finding that they can’t afford what traditional financial services is offering—but they still need a way to manage their finances and pay their bills. Prepaid providers are stepping up and reaching out to offer affordable and convenient solutions to this rapidly growing demographic. With opportunity, though, come challenges: how do you best meet the needs of these consumers? How do you become a trusted partner when you don’t have a branch on every corner? NetSpend Chief Operating Officer Frank Cotroneo will share insight into how prepaid has become a viable financial service and what trends are emerging in the industry that will compete—and potentially replace—traditional financial services.
Frank Cotroneo, COO, NetSpend
The Evolution of Online Payments
Acquisitions and partnerships with both established and emerging payments companies have driven e-commerce and online payments in recent years, increasing its impact on banks, payments processors and networks. This presentation will cover significant partnerships that have emerged, propelling e-commerce forward, as well as the upcoming trends and developments in this sector that will continue to have an impact for years to come.
Rene Pelegero, Senior Director, Industry Relations and Strategy, PayPal
The Small Business Opportunity
The small business sector for banks to displace small businesses’ use of checks, transitioning to more efficient debit payments.
Visa’s 2008 Small Business Cash Management Survey found respondents report they have a business debit account has doubled in the past three years – from 24 percent in 2005 to 48 percent in 2008. This underscores an interest from small business owners to continue to use ready funds for business expenditures, but to transfer that spending from checks and petty cash to more efficient electronic payments. To help encourage business owners to shift, issuers can employ a variety of strategies such as increasing daily limits or creating rewards programs.
Raghav Lal, Head of Global Small Business, Visa, Inc.
Rick McNutt, EVP, Retail Payments, PNC Bank