John Gairhan
Product Marketing, Financial Services
IBM Software Group

John Gairhan is Product Marketing Manager for IBM WebSphere Customer Center (IBM WCC) and owns the WCC product strategy for Financial Services. Mr. Gairhan came to IBM through the IBM acquisition of DWL, where John was the Director of Strategy for the DWL Customer Product. Prior to DWL, he spent 5 years at Acxiom Corporation and was responsible for company-wide recognition strategy related to Acxiom solutions, alliance partners and worked with numerous Acxiom Fortune 100 customers in implementing real-time marketing and recognition solutions. Mr. Gairhan also spent 9 years working in software development for Alltel Information Services/Systematics. Before that, he spent several years working as a software engineer in the defense industry after completing his Bachelor of Science in Computer Engineering from the University of Arkansas, Fayetteville.