Nancy Fein is vice president of parts, service, customer satisfaction and training for Lexus, the luxury division of Toyota Motor Sales (TMS), U.S.A., Inc.

Fein is responsible for all activities in the parts, service, sales, service training, and customer satisfaction departments.

Recently, Fein served as general manager of the Toyota Kansas City Region of Toyota Motor Sales (TMS), U.S.A., Inc. She was responsible for overall regional operations, including vehicle sales, customer service and market representation operations supporting 75 Toyota dealers in the states of Iowa, Kansas, Missouri, Nebraska, North Dakota and South Dakota. She also managed the integration of regional advertising, incentive, recognition and training/certification programs.

Since joining Toyota in 1982, Fein has held a number of positions, including corporate manager of New Era Business Systems, national retail development manager, national parts supply manager, national service planning and operations manager, warranty manager and service administrator. Most recently, Fein was in charge of service, parts, technical and consultation activities for the Toyota Los Angeles Region.

Automotive News recognized Fein as one of the 100 Leading Women in the Automotive Industry in 2005 and as an Automotive “All-Star” in 2006. She also serves on the Rochester Institute of Technology Board of Trustees, the San Pedro/Peninsula YMCA Board of Directors and the Los Angeles CORO Board.

Fein received a Bachelor of Science degree in mathematics from the Rochester Institute of Technology in Rochester, N.Y., and a master's degree in management from the University of California, Los Angeles (UCLA).