Over the last eight years, Linda has led the strategic growth of Commerce’s retail operations from 75 to nearly 450 locations. She has overseen the front lines of the company’s retail stores, which stretch from New England to the Southeastern U.S. Her expertise, dedication and approach have guided a unique corporate culture of innovation and service, the foundation of which is a company-wide dedication and personal passion of each team member to deliver a legendary service experience.

An innovator and strategic leader with experience in retail management, human resources and sales/marketing, Linda has used her operational, motivational and creative skills to create and reinforce a vibrant and innovative workplace culture and team, preserve and advance the Commerce brand, and grow the company’s operations and leadership position. She has innovated groundbreaking customer-service philosophies that focus on customer needs and requests – known internally as “the voice of the customer” – and developed service and product innovations never seen before in a very traditional industry.

Linda is committed to improving availability and immediate access to industry-leading products and services, to enhance the retail experience for customers. Her hands-on approach has enabled the company to launch numerous industry innovations, now emulated widely by competitors. Linda is a champion of Commerce Bank’s unique corporate culture that celebrates service, dedication and fun. She has led the development of engaging and exciting customer and employee events in corporate and store locations to recognize achievements, celebrate the company culture, build morale and thank customers. She is also actively involved in mentoring new managers and motivating team members on the front lines.