John Fleming, Ph.D., joined The Gallup Organization in 1993. In his role as Principal, Fleming’s consulting insights help Gallup’s global clients improve customer engagement and enhance business performance. Fleming was instrumental in the development of Gallup’s CE11 customer engagement program. He is Chief Scientist for Gallup’s Customer Engagement and HumanSigma practices, which set worldwide standards for Gallup’s brand measurement and customer engagement management applications. Fleming also leads Gallup’s Business Impact Analysis Consulting Group and serves as an internal and external consultant on issues related to research design, analysis, and complex modeling.

Fleming has published more than 20 research articles and book chapters in such prestigious refereed journals as the Journal of Personality and Social Psychology, Social Cognition, the Journal of Experimental Social Psychology, and Personality and Social Psychology Bulletin.

A major review of Fleming’s research and theoretical contributions was published in Advances in Experimental Social Psychology (Academic Press, 1994). Fleming also edited and contributed to a collection of articles on linkage analysis and business impact modeling for a special issue of the Gallup Research Journal.

Fleming recently published an article on Gallup’s HumanSigma model in the Harvard Business Review (July/August, 2005) with Curt Coffman and James K. Harter. His new book, Human Sigma: Managing the Employee-Customer Encounter, with Jim Asplund is to be published by Gallup Press in November 2007.

Before joining Gallup, Fleming spent six years as a member of the psychology faculty at the University of Minnesota. He received his doctorate in social psychology and master’s degree in psychology from Princeton University and his bachelor’s degree from the College of William and Mary in Williamsburg, Virginia.