John Timmerman
Corporate Vice President of Quality and Program Management
The Ritz-Carlton Hotel Company, L.L.C

John Timmerman is the Corporate Vice President of Quality & Program Management for The Ritz-Carlton Hotel Company, L.L.C.  John is responsible for Customer Loyalty Measures and Improvement Strategies, Quality Assurance Processes and Audits, Corporate Customer Relations, and the deployment of the Brand Strategy.  John is a Senior Member of the American Society for Quality (ASQ) and is an ASQ Certified Quality Auditor, Quality Engineer, and Quality Manager.  He was involved in preparing The Ritz-Carlton, Washington D.C. for 1992 Malcolm Baldrige National Quality Award (MBNQA) site visit, The Ritz-Carlton Hotel Company 1999 application and currently serves as a Senior Examiner for the Malcolm Baldrige National Quality Award (2005 – 2007).