Customer Engagement Symposium

SPEAKERS

Kelly McSwain-Campbell
Senior Vice President, Director of Customer Loyalty and Satisfaction Research
Wachovia

Kelly McSwain-Campbell, director of Customer Satisfaction Research at Wachovia Corporation, joined the company in 1992. In her current role, Kelly contributes significantly to the success of the company and to the Customer Experience and Loyalty division. Her leadership and expertise has resulted in nine consecutive years of improved customer satisfaction and five consecutive years of improved customer loyalty as reported by Wachovia branch banking customers. During Kelly’s 15 years with the company, she also has held positions of Personal Service Representative, Customer Listening Manager and Performance Engineering Consultant. She is a graduate of the University of North Carolina at Charlotte.

Richard A. Hachten II, FACHE
President
Alegent Health

Since becoming Alegent Health President in 1996, Richard Hachten has contributed significantly to leading the region’s largest integrated healthcare system down an ambitious track aimed for world-class leadership, quality and innovation.

Michael M. Menyhart
Senior Vice President, Director of Customer Experience
Fifth Third

Mr. Menyhart is responsible for leading Fifth Third's customer experience initiatives across all business lines.

Jess Elmquist
Sr. Director, Life Time University
Life Time Fitness

As Sr. Director of Life Time University, Jess Elmquist is responsible, with the support of an amazing team to find, certify and equip great people to serve the members of Life Time Fitness. Jess oversees the recruiting, education, research and development teams focused on creating an experience of uncompromising quality that meets the health and fitness needs of the entire family.

Attendee Information

Resources

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