"The stock values of companies that successfully engage their customers appear to be better insulated from the impact of severe economic fluctuations."*

Have you been successfully pushing the right buttons within your customer segments to generate the response you need?

We would like to see you...

You have been selected to receive the best value available to register for the must-attend upcoming 2nd Annual Customer Engagement Symposium, taking place December 10-12, 2008 at the Ritz Carlton, South Beach, Florida.

YOU CHOOSE—3 great value options below!
Hurry! This offer won't last long–limited seats available at these special rates!

All Inclusive: $635
(includes audio of event (ipod ready format), All sessions, All presentations)
(Sign up now)

Semi-inclusive: $500
(includes All Sessions, All presentations)
(Sign up now)

2 for 1 package: $995
(2 colleagues to attend. Includes All sessions, All presentations)
(Sign up now by calling us! For company names within A-M please call Arthur Glavas at 212-803-6063. For companies within N-Z call Tiffany Patrick at 212-803-8699)

Here’s some key take-aways from the event:

  1. Meaningful metrics — reliable and time sensitive indicators of the real health of the customer relationship.
  2. Commitment throughout the company — a clear and consistently reinforced focus on moving those numbers.
  3. Education — guidance on how to actually move the numbers. Companies need to leverage their learning from within, sharing best practices that impressively demonstrate the ability of managers and associates to enhance the customer engagement for which they are held accountable.*

Must attend sessions include:

  1. Know Your Customer:   Learn the importance of customer personas and segmentation in the art of customer engagement.
  2. Engaging the Hispanic Customer: learn how demographic and economic changes have evolved this market and how these changes affect the effectiveness of your Hispanic outreach.
  3. How Does Identifying Associate Strengths Impact Customer Relationships? Hear tried and true methods on engaging customers through identifying and managing the associate's strengths.
  4. Successful Customer Engagement With The "Boomer Segment" - What Will It Take And Who's Winning This Battle?  Learn the key elements of engaging this boomer segment.

Don’t wait to take advantage!  Hurry! Limited seats available!

Regards,

Michele Davidson
Senior Manager, Program Development, SourceMedia Conferences

2nd Annual Customer Engagement Symposium - More than 100 Top Tiered Executives Attended last year
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*excerpt from: Human Sigma: Managing the Employee-Customer by John H. Fleming, Jim Asplund, pg. 133 (Register now to receive your copy!)

**SourceMedia cancellation policies apply. All special offers are valid for NEW registrants only and cannot be applied to current registered attendees. Offers are not transferable and cannot be combined with any other offer. Please call our Customer Service department at 800-803-3424 or 212-803-6093 if you have any questions.