Conference Chair
John H. Fleming, Ph.D.
Principal and Chief Scientist — Customer Engagement and HumanSigma®
Gallup Consulting
John Fleming, Ph.D., joined The Gallup Organization in 1993. In his role as Principal, Fleming’s consulting insights help Gallup’s global clients improve customer engagement and enhance business performance. Fleming was instrumental in the development of Gallup’s CE11 customer engagement program. He is Chief Scientist for Gallup’s Customer Engagement and HumanSigma practices, which set worldwide standards for Gallup’s brand measurement and customer engagement management applications. Fleming also leads Gallup’s Business Impact Analysis Consulting Group and serves as an internal and external consultant on issues related to research design, analysis, and complex modeling.
Keynote Speakers
Chris McCann
President
1-800-FLOWERS.COM
Chris McCann is President of 1-800-FLOWERS.COM and is responsible for the Company’s overall performance and direction. Under his guidance, 1-800-FLOWERS.COM has earned a reputation as one of the leading multi-channel retailers in the country.
Mark A. Turner
President and Chief Executive Officer
WSFS Financial Corporation
Mr. Turner is President and CEO of WSFS Financial Corporation. Mr. Turner was previously Chief Operating Officer and the Chief Financial Officer for WSFS. Prior to joining WSFS, he worked at other regional banking organizations, including in the Corporate Development Department of Meridian Bancorp, Inc.
Featured Speakers
Jeff Gundersen
CEO and Founder
Executive Connections, LLC
Jeff Gundersen is CEO and founder of Executive Connections, LLC, a boutique executive search, consulting and coaching firm. Building on his 25 years of experience in marketing and business strategy consulting, talent acquisition and coaching, Jeff partners with C-level executives in the Financial Services, Marketing Services and Media sectors who are looking to hire top talent or who are seeking their next career opportunity.
Shawn R. Hornyak
SVP, Director of Customer Experience
PNC Bank
For more than fifteen years Shawn Hornyak has held numerous client facing and functional leadership roles in the financial services industry most recently being named to lead the customer experience strategy for PNC Financial’s Retail Bank in January of 2008. In this role, Shawn is responsible for driving customer loyalty, engagement and human sigma for PNC’s branch network and call center.
Patrick T. Martin
Executive Vice President
Director of Sales and Service Retail Banking
In-Store/DeNovo Branch Market Manager
PNC Bank
With over 22 years of banking experience, Patrick Martin is currently the Director of Sales and Service for PNC Bank. In this role- Patrick leads and directs the sales and service efforts for the retail bank including branches, small business banking, and call center. Additionally, Mr. Martin leads the In-Store Banking Program and DeNovo (New) Branch Performance.
Anthony P. Minite
President
Bentley Prince Street
Anthony P. Minite has been President of Bentley Prince Street, Inc. since January 2002 and has the full responsibility of managing all aspects of the company’s operations. Under his stewardship Bentley Prince Street continues to be recognized as an industry leader in the commercial interiors industry, known for their award-winning commercial and residential products.
Emilio Pardo
EVP & Chief Brand Officer
AARP
Prior to his new appointment, he was the Senior Vice President, Business Development at AARP Services. At AARP Services, he was responsible for all product development, product licensing, new market channel development, and joint ventures for AARP Services, Inc. He also managed all strategic alliances and corporate partnerships efforts for AARP, which included working with organizations like The Home Depot, United Health Care, The Hartford Group, Proctor & Gamble and Travelocity.
Donald W. Stamets
Hotel Manager
The Ritz-Carlton, South Beach, Miami Beach, Florida
Originally from New Jersey, Mr. Stamets attended Johnson & Wales University and graduated in 1989 with an AS degree in Hotel Restaurant Management and a BS degree in Hospitality Management.
Dan Veto
President
Retirement Spark!
Mr. Dan Veto has spent a career uncovering the drivers of customer engagement. His extensive work in the financial services industry includes developing tools and approaches to help companies and their sales people effectively tap into both the rational and emotional motivators of consumer behavior.