Conference Agenda
Track Sessions
Tuesday, June 02, 2009
Monday, June 01, 2009
1:00 PM - 2:30 PM
Workshop 1: Voice of the Underbanked Consumer
Effectively reaching the underbanked requires first understanding how underbanked consumers think, feel, and view the world of money and the financial services industry at large. In this pre-conference workshop, CFSI and partner organizations will share what they heard from consumers while conducting research on underbanked consumers' attitudes, behaviors, and experiences relative to both formal and informal financial services, products, and institutions.
Pre-conference workshop is an additional fee of $145. Click here for more info.
Moderator:
Sarah Gordon
Nonprofit Relationship Manager
Center for Financial Services Innovation
Speakers:
Haydee Moreno
Associate
Self-Help
Nick Maynard
Director of Innovation and New Product Development
D2D Fund
2:45 PM - 4:15 PM
Workshop 2: Investment Opportunities Latent in the Underbanked Market
Join us for this investment workshop as we reveal how small, venture-backed companies are leading the way in underbanked innovation. The current economic crisis is yielding unusual opportunity in this sector - opportunity that investors and entrepreneurs are turning into success. This dynamic session will display some of the most promising new players and an esteemed panel of private equity investors to provide insight for entrepreneurs, investors, and strategic partners, alike.
Pre-conference workshop is an additional fee of $145. Click here for more info.
Moderator:
Arjan Schütte
Associate Director
Center for Financial Services Innovation
Panelists:
Manuel Alvarez
President and CEO
Latino Tax Software
Matt Harris
Managing General Partner
Village Ventures
Amir Hemmat
President/CEO
SABEResPODER
Will Tumulty
CEO
Ready Financial Group
Roy Sosa
Founding Partner
MPower Labs
Kuk Yi
Managing Partner
Best Buy Capital
Scott Crawford
CEO
GoalSpring Financial
2:45 PM - 4:15 PM
Workshop 3: The Prepaid Roadmap
Join an interactive discussion with prepaid industry leader Green Dot, and their senior management, to develop a framework to identify some of the prepaid industry's biggest opportunities and roadblocks over the next 5 years.
Steve Streit
CEO and Founder
Green Dot Corporation
Will Sowell
COO
Green Dot Corporation
Chris Britt
Chief Product Officer
Green Dot Corporation
Matt Kohler
VP Marketing
Green Dot Corporation
4:30 PM - 5:30 PM
Keynote Address
Transforming U.S. Financial Services through International Lessons in Development and Behavioral Economics
What can development and behavioral economics reveal about how access to financial services can transform people's lives, for better or worse? Through his international work and research, Dean Karlan has become a leading force in improving the quality of banking services for the poor in developing countries. Pulling from on-the-ground product trials focused on financial innovations, microfinance programs, and development and behavioral economics, Dean will share how international lessons can be applied to U.S. financial services to help consumers strengthen their financial situations and bring stability back to a weakened global economy.
Dean Karlan
Professor of Economics, President, Innovations for Poverty Action Director
Yale University
Financial Access Initiative co-founder
stickK.com
5:30 PM - 6:30 PM
Networking Welcome Reception
Sponsored by:
Tuesday, June 02, 2009
7:30 AM - 8:15 AM
Registration and Continental Breakfast in Exhibit Hall
7:30 AM - 8:15 AM
Breakfast Briefing
Underbanked Population Study: Economic Trends on the Underbanked Consumer Segment
Sponsored by:
8:15 AM - 8:45 AM
Chairperson's Introduction
Jennifer Tescher
Director
Center for Financial Services Innovation
8:45 AM - 9:15 AM
Tomorrow's Banking Technology: Cutting Edge Ideas from the Center for Future Banking
At the Center for Future Banking the MIT Media Lab and Bank of America are engaged in a unique initiative to understand how the technology of tomorrow can be used to re-conceptualize the banks of the future. In this session, learn how the latest in artificial intelligence, vision technology, and mobile computers may soon make its way to the neighborhood branch and help you serve the underbanked. Leaders from the Center will share their vision and initial experiences in a session to inspire new thinking and perspectives at a time when it is most needed.
Deb Roy
Chair, Academic Program in Media Arts & Sciences, MIT " Director, Center for Future Banking
Massachusetts Institute of Technology
9:15 AM - 10:15 AM
Beyond the Passbook: Behavioral Insights into Savings And How to Use Them
A wide variety of innovators across the financial services landscape are finding new and exciting ways to help the underbanked maximize their savings. Sylvan C. Coleman, Professor of Financial Management from the Harvard Business School. Peter Tufano will discuss the psychology of savings and the variety of savings products and services being developed. Then hear from innovators who are using traditional and non-traditional savings concepts to offer products like savings bonds, lottery based savings, and marketing through social networks and peer-2-peer savings.
Moderator:
Peter Tufano
Sylvan C. Coleman Professor of Financial Management
Harvard Business School
Founder
D2D Fund, Inc.
Panelists:
Michael Ferrari
Co-Founder
SmartyPig
Kathy Barney
President
H&R Block Bank
10:15 AM - 11:15 AM
Networking Refreshment break in Exhibit hall
10:15 AM - 11:15 AM
Underbanked Xtreme Networking
Borrowed from the idea of speed dating, this networking event delivers an accelerated meet and exchange between industry leaders and innovators. Pre-register before the event to receive an optimized schedule tailored to fit your specific networking needs.
11:15 AM - 12:00 PM
Risk and Regulation: Opportunities for Financial Modernization
The last 12 months has brought a wide variety of new efforts on regulation around the financial services industry. Discover how your organization can balance the need for financial services innovation in serving the underbanked and responsibly managing risk in this special session on financial modernization in the current economic climate.
Moderator:
Ellen Seidman
Senior Fellow
New America Foundation
Panelists:
James Gutierrez
CEO
Progress Financial
Steve Zuckerman
Managing Director
Self-Help
12:00 PM - 1:15 PM
IIS Lunch
Credit Scores during Volatile Times
The question of credit score stability and how well credit scores are performing in today's severely stressed economic environment will be answered. This is especially important in today's market, with its shrinking pool of borrowers and tighter credit standards. Additional areas examined during the panel include the effect upon credit scores from credit line decreases, loan modifications, delinquencies and more. Participants will also learn about the VantageScore credit scoring model, which was developed by the nation's three major credit bureaus - Equifax, Experian and TransUnion.
Sponsored by:
Click here for more info.
Barrett Burns
President & CEO
VantageScore Solutions, LLC
Sarah Davies
SVP - Analytics & Product Management
VantageScore Solutions, LLC
12:00 PM - 1:15 PM
IIS Session
Leveraging Prepaid to Create a Scalable Credit Product for Consumers Largely Overlooked by Traditional Lenders
Today's economic realities, coupled with limited access to responsive credit alternatives, have stretched and pushed the financially underserved consumer. These same consumers have shown they prefer easy-to-understand products over other credit options carrying indecipherable terms and exploitative billing practices. Learn how Meta has responded with a credit product that is simple, responsive and convenient for underserved consumers while proving profitable and scalable for the bank.
Click here for more info.
Sponsored by:
12:00 PM - 1:00 PM
Luncheon for all participants
12:00 PM - 1:15 PM
IIS Lunch
Reaching, Cultivating and Retaining the Underbanked
The underbanked market has been a difficult market for financial institutions to reach, but it doesn't have to be. With access to key data and the right solutions, it is possible to transform the unbanked and underbanked into lifelong, profitable customers. We will walk you through all of the components of the transformation process:
- Identifying potential customers and areas of focus through access to unique data
- Reaching those customers by providing services that are in demand
- Cultivating and retaining those customers by tailoring and combining innovative offerings
Sponsored by:
12:00 PM - 1:15 PM
IIS Session
The Prepaid End Game
Join us as we present the findings and insights, from the June 1 "Prepaid Roadmap Workshop", regarding some of the most compelling opportunities and challenges facing the prepaid industry over the next 5 years.
Sponsored by:
Presenters:
Steve Streit
CEO and Founder
Green Dot Corporation
Will Sowell
COO
Green Dot Corporation
Chris Britt
Chief Product Officer
Green Dot Corporation
Matt Kohler
VP Marketing
Green Dot Corporation
1:00 PM - 1:30 PM
Dessert in Exhibit hall
Track 1- Credit
1:30 PM - 2:15 PM
Using Alternative Credit Data in Underwriting Auto Loans
Underbanked consumers depend on automobiles to get to work, earn income and support their families, but not all of these consumers can gain access to credit through traditional forms to finance auto purchases. From financial institutions to credit unions, lenders are finding ways to use alternative data to underwrite auto loans. Hear how lenders are using alternative data to approve loans for thin or no credit file consumers with interesting results.
Corey Stone
Fellow
Center for Financial Services Innovation and former CEO of PRBC
Chris Brown
CEO
RateGenius
2:20 PM - 3:05 PM
Conquering Collection Challenges
Mounting collections challenges in the current economic climate are putting significant pressure on financial institutions. Now, more then ever, financial institutions are finding innovative ways to manage collections, using technology, partners and an evolving appreciation of consumers' ability to pay -- with the goal of communicating with consumers before they reach the point of collections. In this session, learn how organizations are using successful mitigation strategies and experimenting with new technology to manage their collection functions.
Robert M. Hunt
Assistant Vice President
Federal Reserve Bank of Philadelphia
Patty Hasson
President
CCCS of Delaware Valley
Joseph Claricurzio
SVP
Bank of America
Joe Ganley
Spokesperson for helpwithmycredit
Weber Shandwick
3:10 PM - 3:40 PM
Networking and Refreshment Break in Exhibit Hall
3:45 PM - 4:30 PM
Emerging Solutions to Short-term Credit
In this cross-sector dialogue, learn about efforts to provide new and innovative loan products to underbanked consumers and the diverse strategies being employed across the financial services landscape to address the consumer's inherent need for short-term credit.
Moderator:
Trent Sorbe
Senior Vice President, Credit Products
Meta Payment Systems
Panelists:
Raymundo Aviles
VP, Consumer Lending
BBVA Bancomer USA
Justin Maxson
President
MACED
Errol Damelin
Founder and CEO
Wonga
4:35 PM - 5:20 PM
The Predictive Power of Prepaid Card Data
As a source of credit data, prepaid card activity has the potential to present a new, more predictive picture of an individual's financial well-being. In this session, hear about a unique research effort to understand how prepaid data can help underbanked consumers build credit and gain access to a wider variety of financial products.
Moderator:
Mike O'Connell
Vice President, Product Development and Management
TransUnion
Alexander A. Liu
VP, Business Leader, Global Prepaid Product Development
MasterCard Worldwide
Paul Desaulniers
Director, Credit Decisioning
LexisNexis Risk & Information Analytics Group
Track 2- Payments
1:30 PM - 2:15 PM
Innovations in the Prepaid Space
Underbanked consumers are using prepaid cards to meet a variety of their financial services needs. In this session, learn about the latest innovations in using prepaid products to serve the underbanked, with a special focus on linked savings accounts.
Andrew Crowe
Senior Vice President
Meta Payment Systems
Kirsten Trusko
President and Executive Director
Network Branded Prepaid Card Association
Brandon Thompson
Vice President, Product Development and Management
netSpend
2:20 PM - 3:05 PM
Payments with Big Volume: Opportunities with Government Payments
Around the world, governments are breaking new ground by using prepaid products, other accounts, and other financial service offerings to distribute benefits. Find out how your organization can leverage these opportunities to offer value-added services to underbanked consumers.
Moderator:
Melissa Koide
Deputy Director, Asset Building Program
New America Foundation
Panelists:
Brett Smith
Agency Enterprise Solutions Program Manager
U.S. Department of the Treasury’s Financial Management Service Bureau
Nora Arpin
Director, Government Card Solutions
Comerica Bank
3:10 PM - 3:40 PM
Networking and Refreshment Break in Exhibit Hall
3:45 PM - 4:30 PM
World Class Money Transfer: Expanding the Effectiveness, Convenience and Usefulness of Remittance Services
Hear how the direction of the remittance industry is evolving to meet the needs of the Latino market. Self-service kiosks, innovative technologies, and transactional services are strengthening the reach of traditional remittance services. Learn about remittance services from the perspectives of both the sending and receiving sides and find out how industry leaders are using money transfers to extend an array of financial services.
Moderator:
David Porteous
Director
Bankable Frontier
Panelists:
Jaime González Aguadé
CEO
Banco del Ahorro Nacional y Servicios Financieros S.N.C.
Dave Alvarez
Nexxo Financial Corporation
CEO Co-Founder
4:35 PM - 5:20 PM
Bill Payment as an Acquisition Tool
Customer bill payment patterns are evolving in response to the explosion of bill payment channels such as self-service, in-branch payments, remittance bill payments, and on-line bill pay. The resulting sophistication in customer bill payment patterns offers a launch pad for providing financial services to the underbanked. Find out how understanding these patterns provides opportunity for customer acquisition, alternative credit scoring, and credit and asset-building opportunities for the underbanked.
Moderator:
Ron Averett
President and CEO
IPP of America
Panelists:
Paul Harrison
General Manager, Walk-in Solutions
Fiserv
Tim Walsh
President/CEO
Ready Credit Corporation
Track 3- Deposits
1:30 PM - 2:15 PM
Product Migration for the Hispanic Market: Benchmarking the Underbanked Strategies of Community Banks
In this panel session, you will learn from several community banks that have implemented innovative retail models to serve the underbanked Hispanic market segment. Drawing on best practices from El Banco de Nuestra Comunidad, these banks will share how their strategies -- including check cashing, deposit accounts for unbanked consumers, and ITIN-based lending products--have impacted Hispanic customers' product migration patterns.
Moderator:
Rachel Schneider
Innovation Director
Center for Financial Services Innovation
Panelists:
Andres Carranza
VP of Marketing and Product Development
BBVA Bancomer
George Hodges
Managing Partner
New Market Partners
2:20 PM - 3:05 PM
Direct Deposit: An Underbanked Gateway
Direct deposit boosts customer retention and cross-selling rates, but converting underbanked consumers into direct deposit users can be challenging. Hear how industry innovators are developing unique strategies to entice more consumers to use direct deposit.
Moderator:
Kevin Wright
Senior Vice President, Emerging Markets
US Bank
Panelists:
Randy Templeton
Executive Vice President of Marketing
PreCash
Elizabeth Swanson
Vice President, Human Resources
HealthPartners
3:10 PM - 3:40 PM
Networking and Refreshment Break in Exhibit Hall
3:45 PM - 4:30 PM
Reaching the Underbanked at Tax-Time
For many low-income consumers, tax-time means large refunds--sometimes amounting to 10% or more of annual household income. These large refunds at tax-time make for a perfect moment to propose other financial services. Learn how the financial services industry is seizing the opportunity by offering prepaid cards, alternative RAL products, savings bonds and more to win new customers and provide them with an on-ramp to asset-building opportunities.
Moderator:
Christina Hachikian
Innovation Analyst
Center for Financial Services Innovation
Speakers:
Dan Nemec
Vice President, Treasury Services Business Development
JP Morgan Chase
John Thompson
Principal
TG Partners
4:35 PM - 5:20 PM
Motivate your Salesforce: Human Resources Strategies for the Underbanked Market
You've developed the product, now how do you deliver it to the underbanked? Through your employees! Hire, train, manage, reward and empower your employees to carry out your mission and profitability goals. Find out how retailers and non-bank financial services providers are helping their employees understand underbanked consumers and maximizing their human resources to successfully serve the underbanked market.
Moderator:
John Metz
Sr. Director of Financial Services
Wal-Mart
Panelists:
Amy Roberts
Director of Product Development - Card Programs
H&R Block Bank
Matt Montes
Founder and COO
Account Now, Inc.
5:20 PM - 6:30 PM
Expo Networking & Expo Hall
Sponsored by:
Wednesday, June 03, 2009
7:30 AM - 8:30 AM
Continental Breakfast
7:30 AM - 8:30 AM
Roundtable Café
Join us for breakfast and explore the underbanked topic of your choice in a roundtable discussion with industry leaders, analysts, and experts.
Arjan Schütte
Associate Director
Center for Financial Services Innovation
Nick Maynard
Director of Innovation and New Product Development
D2D Fund
Corey Stone
Fellow
Center for Financial Services Innovation and former CEO of PRBC
Kimberly Gartner
Associate Director
Center for Financial Services Innovation
Steve Zuckerman
Managing Director
Self-Help
8:30 AM - 8:45 AM
Welcoming Remarks
8:45 AM - 9:45 AM
International Models for Underbanked Innovation
International microfinance is not just about credit anymore, its savings, insurance, mobile, and infrastructure, offering valuable lessons to U.S. underbanked innovation. Stability, financial soundness, credit risks, and consumer protection are all growing concerns in this time of economic uncertainty. As opportunities due to microfinance and underbanked innovation increase and economic concerns rise, hear from industry leaders in the U.S. and abroad as they answer the question, "What is responsible finance?"
Moderator:
David Porteous
Director
Bankable Frontier
Panelists:
Jaime González Aguadé
CEO
Banco del Ahorro Nacional y Servicios Financieros S.N.C.
Errol Damelin
Founder and CEO
Wonga
9:45 AM - 10:30 AM
Successful U.S. Microfinance in Action
ACCION Texas, the nation's largest nonprofit loan fund, specializes in providing small business loans for financially underserved microentrepreneurs. Through its highly sophisticated lending model and its targeted efforts towards minorities and low-income markets, ACCION Texas has stimulated an economic revitalization of underserved communities. Learn how ACCION Texas is taking U.S. microfinance to new heights and charting a path for other lenders to follow.
Moderator:
Jennifer Tescher
Director
Center for Financial Services Innovation
Panelists:
Janie Barrera
President and CEO
ACCION Texas
Robert Annibale
Global Director
Citi Microfinance
10:30 AM - 11:00 AM
Networking and Refreshment Break in Expo Hall
11:00 AM - 11:45 AM
From Manufacturer to Distributor: The Inside Story on In-Store Financial Services
In response to the opportunity represented by underbanked consumers, many retailers today have developed interesting practices to help consumers gain access to financial services. Get the retailer's perspective on gaining valuable customers and providing in-store financial services that both boost profits and serve the asset-building needs of the underbanked.
Michael Hafer
Vice President, US Product Management
Western Union Financial Services
Mark Troughton
President, Cards and Network
Green Dot Corporation
11:45 AM - 12:15 PM
Back to Banking Basics
As some larger banks struggle, community banks are finding that by truly understanding their consumers and putting traditional underwriting to use, they are able to better design products that meet the needs of their community, ensuring longer-term success. In this session, hear Old National Bank's CEO discuss how, by understanding the unique benefits and opportunities for your financial institution, you can successfully serve the underbanked in any economic climate.
Bob Jones
CEO
Old National Bank
12:15 PM - 12:30 PM
Closing Remarks
Jennifer Tescher
Director
Center for Financial Services Innovation