Conference Agenda
Wednesday, October 22, 2008
9:00 AM - 4:30 PM
Pre-Conference Workshop
Credit & Collection Compliance Officer Workshop
Presented by ACA, this workshop is designed and facilitated by industry-recognized ACA Certified Instructors for credit and collection professionals. This workshop is a significant step towards earning a Credit & Collection Compliance Officer (CCCO) diploma with ACA, and covers key topics:
- Defining compliance officer or team roles and responsibilities
- Conducting risk assessments on agency operations
- Handling disputes and complaints
- Documenting policies, procedures and work instructions
- Employee awareness training
- Evaluating quality assurance and continuous improvement
Leslie Bender
President
Leslie C. Bender, P.A.
Tina Hanson
Vice President
State Collection Service, Inc.
5:00 PM - 6:00 PM
Keynote
In Debt We Trust: The Subprime Lending Crisis, the Consumer-Led Recession, & the Imperative of "Responsible Debt Relief"
Dr. Manning will examine the changes in consumer attitudes toward credit and debt that have contributed to the unprecedented levels of household debt. He will discuss some features of U.S. retail banking deregulation that have contributed to changing lender underwriting standards and to the ongoing consumer-led recession of 2008. In particular, the role of the double financial bubble that obscured the fundamental financial problems that precipitated the current housing market and subprime lending crises. He'll explain the different phases of the consumer-led recession, the rise of higher income near bankrupt households, and the potential policy paralysis that could lead to a period of stagflation in 2009-10. He will conclude with an explanation of his patent-pending consumer debt capacity assessment algorithm, his Responsible Debt Relief network for alleviating the household debt crisis, and the importance of partial payment programs in the context of the 2005 Bankruptcy Reform Act and the 2008 recession.
Dr. Robert D. Manning
Director, Center for Consumer Financial Services
Rochester Institute of Technology
6:00 PM - 7:30 PM
Opening Night Cocktail & Networking Reception in Exhibit Hall
Thursday, October 23, 2008
7:30 AM - 8:30 AM
Continental Breakfast in Exhibit Hall
8:30 AM - 8:45 AM
Chairperson's Opening Remarks
Brian Reiss
Managing Director - US Practice
Bridgeforce, Inc.
8:45 AM - 9:45 AM
Keynote
The U.S. Economic Slowdown: Causes & Cures
This presentation will bring you up-to-speed on current economic conditions and identify the process that took the economy from above trend growth in mid-2007, to the slow economic growth period we're experiencing now. Dr. Dunkelberg will address oil prices, inflation, the exchange of the dollar, the deficit, and government policies addressing these problems. He'll also take a look at consumer credit use, delinquencies, small business credit problems and prospects for the future, given the housing bubble problems.
Dr. William C. Dunkelberg
Professor of Economics,
The Fox School of Business & Management, Temple University
Chief Economist
National Federation of Independent Business
9:45 AM - 10:30 AM
Cross Products/Customer-Based Collections: What Works & What Doesn't
Utilizing a full view of the customer enables more effective management of risk and profitability, but requires organizations to overcome several obstacles. This panel will examine customer-level approaches to:
- Risk assessment
- Prioritization
- Incentives
- Tracking and measurement
Moderator:
Matt Scarborough
Partner
Bridgeforce, Inc.
Panelists:
Gustavo Frank
Senior Vice President
Citi
Michael Grossberg
Vice President, Consumer Default Strategic Operations
National City
Gregory S. Stephens
Risk Management
Wells Fargo Financial
10:30 AM - 11:30 AM
Morning Refreshment & Networking Break in Exhibit Hall
11:30 AM - 12:30 PM
Preemptive Collections: Managing Account Risk Before Delinquency
In today's stressed consumer credit environment, lenders are experiencing higher levels of delinquency and, in some markets, large increases in "walk-aways." This trend makes it increasingly critical that companies take a more proactive approach to identify, contact and manage current customers that are "at-risk" for default or a prolonged period of non-payment. Lenders who leverage data, analytics and technology to handle these high-risk accounts pre-emptively by revising their treatments in the right way are reaping significant bottom-line impact and improving customer loyalty. This session will discuss the elements required to drive these proactive efforts successfully and help lenders begin addressing outstanding assets while there are still more options available.
Moderator:
Stephen J. Sheather
Principal
SCORE Statistical Consulting Inc.
Panelists:
Ron Giles
Director, Collections
Bank of Montreal
Kevin Glidden
Vice President, Collections
TD Banknorth
Vytas Kisielius
Chief Executive Officer
Collections Marketing Center
Tom Miller
Senior Vice President
Austin Logistics, Inc.
12:30 PM - 1:30 PM
Luncheon
1:30 PM - 2:15 PM
Dessert & Networking Break in Exhibit Hall
2:15 PM - 3:15 PM
Lessons Learned from Mortgage & Consumer Loan Servicing & Collections
The concurrence of a broad housing market decline, all time high consumer debt levels and inflationary pressures on daily living expenses has resulted in a major consumer liquidity and debt crisis. The severity of the current market conditions make this credit downturn cycle potentially more severe and persistent than past cycles of rising delinquency, requiring more focused loss prevention efforts. This panel will discuss:
- New treatment programs
- How the makeup of the debtor has changed
- Loss mitigation best practices
- What causes a borrower to default
- Where to anticipate a higher frequency for defaults
- Resource allocation
Moderator:
Michael D. Youngblood, Ph.D.
Portfolio Manager & Managing Director of Fixed-Income Research
FBR Investment Management, Inc.
Panelists:
Brian Reiss
Managing Director - US Practice
Bridgeforce, Inc.
Oscar Southall
Vice President of Default Administration
Litton Loan Servicing
Dennis Stowe
President
Residential Credit Solutions, Inc.
3:15 PM - 4:15 PM
Payment Programs/Treatments: Best Practices
This panel will examine consumer credit counseling best practices and strategies to assist financially strapped consumers. Panelists will discuss some of the tough collection challenges facing consumer card providers.
Moderator:
Dennis Moroney
Senior Research Analyst, Bank Cards
TowerGroup
Panelists:
William Binzel
Chief Counsel, Senior Vice President Legislative Affairs
National Foundation for Credit Counseling
Marianne D'Aquila
Senior Vice President Employee Services
Money Management International
Carmine Dorio
Executive Vice President
Credit Assist Financial Services
John Frey
Executive Vice President
Compass Bank
4:15 PM - 5:00 PM
Student Loans: Collection Tools, Tactics & Techniques
The outstanding student loan volume has grown significantly over the past few years, primarily as a result of private loans financing the gap between the government-backed loans and the cost to attend school. The increase in private loan volume has subsequently resulted in an increase in default volume. This panel will focus on:
- Collecting this unique asset class
- Bankruptcy protection
- Volume growth
- Collection strategies
- Performance evaluations
Moderator:
Sean McVity
Managing Partner
Garnet Capital Advisors, LLC
Panelists:
David Lubets
Senior Vice President, Collections
First Marblehead Education Resources, Inc.
Christina Nash
Chief Operating Officer, Non-Legal Affairs
Stawiarski & Associates, P.C.
Doug St. Peters
Senior Director, Portfolio Management
Sallie Mae, Inc.
5:00 PM - 6:30 PM
Cocktail & Networking Reception in Exhibit Hall
Friday, October 24, 2008
7:45 AM - 8:30 AM
Continental Breakfast in Exhibit Hall
8:30 AM - 8:45 AM
Chairperson's Remarks
8:45 AM - 9:15 AM
Featured Presentation
The Debt Buyers Perspective
A quick look at how pricing, compliance and new regulations could change the current landscape of the debt buying industry.
Roger Knauf
Executive Director
DBA International
9:15 AM - 10:00 AM
Q&A Session with Issuer & Agency Executives
Designed to provide you with the opportunity to ask questions and get the answers you need from leading credit granting and collection agency executives.
Moderator:
Michael Ginsberg
President & Chief Executive Officer
Kaulkin Ginsberg Co.
Panelists:
Marcelo A. Aita
Chief Executive Officer
NCB Management Services Inc.
Adam S. Cohen
Co-Chairman & Chief Executive Officer
Phillips & Cohen Associates, Ltd.
John J. Graser
Director of Supplier Management
Barclaycard US
Steve Leckerman
Chief Operating Officer, Executive Vice President - Global Services Organization
NCO Group, Inc.
Blair Taylor
Vice President
Washington Mutual Card Services
Michael J. Tucci
Senior Vice President, Recovery
Citi
10:00 AM - 10:45 AM
Legal & Legislative Insights through a Government Affairs Prism
The advent of the 112th Session of Congress looms ominously for member of the credit and collection industry. Federal and state legislators, regulators and attorneys general have the industry in focus and compliance challenges abound. This session will provide attendees with an update on the most significant legal decisions, legislation and regulations of 2008 and an insider's view of what may likely be on the legislative and regulatory agenda for the industry in 2009.
Speakers:
Rozanne M. Andersen, CAE
Executive Vice President & General Counsel
ACA International
Adam L. Plotkin, Esq.
Principal
Adam L. Plotkin, P.C.
10:45 AM - 11:45 AM
Refreshment & Networking Break in Exhibit Hall
11:45 AM - 12:30 PM
Fraud & Its Impact on Losses
In this session, financial institutions will learn how to identify and label currently undetected identity frauds, file the requirement information with federal regulators, and use fraud scoring to reduce card charge-offs.
Moderator:
John Sanders
Principal & Founder
Bridgeforce, Inc.
Panelists:
Paula Catterall
Senior Director, Recoveries
Sterling Jewelers, Inc.
Allen Jost
Vice President, Business Strategy
ID Analytics
12:30 PM - 1:15 PM
Outsourcing Strategies During the Credit Crunch
This session will address the following issues:
- Capacity/contingency planning
- Indirect lending
- What to work in-house, and what to place or sell
- Litigation
Moderator:
Jay King
Senior Vice President
NCO Group, Inc.
Panelists:
Carlton Benton
RCF Outsourcing Leader
GE Money
Gene Burke
Capital One
Michael McCutcheon
Vice President, Credit Partners
American Express
Rance Willey
Vice President, Portfolio Services
Credit One Bank