INDUSTRY INNOVATION SESSION
Monday, October 19, 2009
12:15pm-1:30 pm | Room: Milano III
In a continuing effort to give participants increased opportunities to gain insight into technology advancements and vendor solutions, we are pleased to continue to provide our series of IIS’s. Hosted by some of the industry's leading solution providers, these 60 minute demonstrations and discussions are a great way for participants to maximize their learning experience. Sessions will take place during lunch, Monday, October 19th, and participants will be served lunch during the presentations.
From Average to Best-in-Class Collections Practices:
Bilingual Collections Case Study
Presenter:
Michael Poe, Vice President, Genpact
Sponsored by:
Bridging the gap between average and best-in-class collections practices translates into $500-$750 million for a typical company with $50 billion in assets. At many companies, bilingual collections practices are ripe for this kind of improvement. From delays due to re-queuing outbound calls to language and cultural nuances that reduce effectiveness, bilingual collections pose significant challenges. This session shows how one company improved Hispanic collections efficiency by 40% and increased monthly collections by a factor of four. Learn how you can adopt game-changing practices to boost collections and increase customer satisfaction.
Benefits for attendees:
- Gain insight into best practices in bilingual collections
- Hear how one company improved Hispanic collections efficiency by 40% and increased monthly collections by a factor of four
- Learn about analyses and process improvements that can help you move your company from average to best-in-class collections practices
Note: Lunch will be served during the session and attendance will be guaranteed to the first 125 registrants. You may register at the conference registration counters.