Rockwell Clancy is the Executive Director of Financial Services at J.D. Power and Associates. He is responsible for overseeing the firm’s syndicated research, proprietary tracking programs, solutions consulting and performance improvement in the banking, mortgage and brokerage practices.

Mr. Clancy’s career spans more than 25 years in the financial services industry, including as a banker, industry trade association executive and consultant.

Prior to joining J.D. Power and Associates, Mr. Clancy was the Director of Planning and Development at Sheshunoff Management Services, helping bank clients develop strategic plans, establish marketing and growth strategies and implement performance management programs. Previously, he was Executive Vice President of Strategic Planning and Research at the Bank Administration Institute. He began his career with management positions in retail banking, marketing and operations at Bank One, Chicago, and its predecessor, First Illinois Corporation.

Topics of articles and research reports authored by Mr. Clancy include Characteristics of High Performance Banks; Marketing Excellence: The Retail Banking Imperative; Convergence Strategies for Banking, Insurance and Investments; Selling Self-Service: Accelerating the Use of Direct Banking; and Managing Technology Investment Decisions. He is a frequent speaker at domestic and global industry conferences who often is quoted in leading consumer and financial services publications.

Mr. Clancy earned a BA in English literature from Northwestern University and an MBA from Northwestern’s J.L. Kellogg Graduate School of Management.