Monday, October 27, 2008

8:00 AM - 8:30 AM

Registration and Continental Breakfast in the Exhibit Hall

8:30 AM - 8:45 AM

Chairman's Opening Remarks

Catherine A. Allen

Chairman and CEO

The Santa Fe Group

8:45 AM - 9:30 AM

Keynote Address

Homeland Security And Financial Services: An Agenda For The Next Five Years

The Department of Homeland Security (DHS) recently celebrated its five-year anniversary. Stewart Baker will discuss what the next five years are likely to hold for DHS and the implications for the financial services sector, including in the areas of immigration, cyber security, and investment policy

Stewart A. Baker

Assistant Secretary

Office of Policy Directorate in the Department of Homeland Security

9:30 AM - 10:15 AM

Corporate Social Responsibility In Outsourcing

The industry's focus on Green IT is affecting financial institutions' outsourcing decisions. Michael Rasmussen, formerly with Forrester Research, looks at how immigration policy and the economy intersect with environmental, social/labor, and financial practices across business relationships.

Michael Rasmussen

President

Corporate Integrity LLP

10:15 AM - 10:45 AM

Networking and Refreshment Break in Exhibit Hall

10:45 AM - 12:00 PM

Regulatory Panel

Each year, our panel of experts from the financial regulatory agencies provides insights into areas of concern, findings from examinations, and new requirements. This year we'll cover those areas as well as how current regulatory and supervisory requirements intersect with the immigration / skilled labor theme. Our discussion will touch on global outsourcing trends, dependent providers and other hot issues for 2008-09.

Moderator:

John Carlson

SVP for Regulatory Affairs

BITS

Panelists:

Martin Abrams

Executive Director

Center for Information Policy Leadership

Nancy Hansbrough

Assistant Chief Counsel

Office of Compliance Inspections and Examinations, Securities and Exchange Commission

Aida Carter

Director of Bank Information Technology

OCC

12:15 PM - 1:15 PM

Luncheon For All Participants

1:15 PM - 2:15 PM

Outsourcing And Risk Tolerance In Today's Economy

How are financial services organizations examining individual risk tolerances for outsourcing management in today's economy? With a mix of technology expertise and global research, this session will provide insight on how changes in market conditions have created new incentives and opportunities, particularly in mortgage operations.

Chris Pratt

Principal

Pratt Associates

Sanjay Jain

Director Of Business Strategy & Development

Metavante Business Transformation Services Division

2:15 PM - 3:15 PM

Leadership Panel: Building and Managing the Talent Portfolio

Analogous to financial and IT portfolios, an organization's Talent Portfolio must be balanced to provide the optimum return. This panel will discuss essential elements to achieve optimum balance, including non-local perspectives, on-site and off-site workforce location limitations and constructs, industry and outsourcing experiential values, and other variables.

Smriti Krishna

Vice President, Human Resources/Sales Organization Development

Genpact

Allison Kaplan

VP, Talent Acquisition

DNL Global

Esteban Herrera

President

Novasphere

Neil McEwen

Leader, People & Organizational Change

PA Consulting Group

3:15 PM - 3:45 PM

Afternoon Networking and Refreshment Break

3:45 PM - 4:45 PM

Shared Assessments - Pragmatic Implementation

With more than 60 member companies participating, the Shared Assessments Program is taking hold across the US as well as internationally. Panelists will discuss how their organizations are using Shared Assessments to increase vendor management efficiencies, including how the standards can be incorporated into vendor contracts.

Moderator:

Jim Routh

Chief Information Security Officer

The Depository Trust and Clearing Corporation (DTCC)

Panelists:

Rich Owen, CISSP, CPP

Director Of Security

Early Warning Services

Charlie Miller

Senior Consultant

The Santa Fe Group (former Merrill Lynch & Company)

Timothy O'Brien

Senior Vice President of Operations and Information Security

Yodlee, Inc.

4:45 PM - 5:15 PM

The Global Perspective

Stella Cramer

GTC Law Group

5:15 PM - 7:00 PM

Networking Reception

Tuesday, October 28, 2008

7:30 AM - 8:00 AM

Continental Breakfast

8:00 AM - 8:15 AM

Chairman's Welcome and Day 1 Recap

Catherine A. Allen

Chairman and CEO

The Santa Fe Group

8:15 AM - 8:45 AM

Keynote: Out of Industry Perspective

Experience is the best teacher. Bill Keenan and Harry Metcalfe will share their hands-on experience with a unique example of outsourcing in the Student Loan industry. This case study illustrates the lessons learned in outsourcing key operations both domestically and internationally to create both cost and service advantages.

William Keenan

Chairman & CEO

Ceigis, LLC

Harry Metcalfe

President and COO

Ceigis, LLC

8:45 AM - 9:45 AM

Optimizing Outsourcing Through Better Governance

Effective governance is critical to optimize the value of outsourced relationships. But how do organizations create, implement and maintain enterprise-wide governance processes that meet corporate and operational objectives? Through best practices, Marina Gracias and Atul Vashistha show how governance can enable outsourcing optimization at the organizational, functional and operational levels.

Marina Gracias

Head of Sourcing

Visa

Atul Vashistha

CEO

NeoIT

9:45 AM - 10:15 AM

Networking and Refreshment Break in Exhibit Hall

10:15 AM - 11:00 AM

Case Study: Merger And Integration Challenges And Opportunities

Susan Koski and Sandra Bechan Diaz discuss the opportunities and challenges that occurred during the integration of service provider management for two multinational institutions.

Sandra Bechan-Diaz

Vice President

The Bank of New York Mellon

Susan Koski

First Vice President

The Bank of New York Mellon

11:00 AM - 11:45 AM

IAOP Certified Outsourcing Professional Program

Recognized as a standard of excellence for outsourcing professionals, COPs are trained in designing, implementing, and managing successful outsourcing initiatives. This interactive session will discuss the COP program and how certification provides companies with a common language, methodology and quality standards for outsourcing.

Jan Erik Aase

VP of Enterprise Vendor Management

Ameriprise

Kimberly Maneeley

Director of Professional Development

IAOP

11:45 AM - 12:30 PM

Town Hall Session: Q&A with Conference Speakers

Moderator:

Leigh Williams

President

BITS

Panelists:

John Carlson

SVP for Regulatory Affairs

BITS

Marina Gracias

Head of Sourcing

Visa

Atul Vashistha

CEO

NeoIT

12:30 PM

Conference Wrap-up & Adjournment

Catherine A. Allen

Chairman and CEO

The Santa Fe Group