Thursday, March 12, 2009

12:45pm-2:00 pm

In a continuing effort to give participants increased opportunities to gain insight into technology advancements and vendor solutions, we are pleased to continue to provide our series of IIS’s.  Hosted by some of the industry's leading solution providers, these 60 minute demonstrations and discussions are a great way for participants to maximize their learning experience. Sessions will take place during lunch, Thursday, October 24th, and participants will be served lunch during the presentations.

Room – PALM D-F

Early Action = Big Rewards: Keep Customers Engaged for Better Collections

Presenters
Brian Moore, Executive Director Collection Solutions, Varolii Corporation

Session Description
Reaching out to your customer after they’ve gone past due is the norm. But what if you knew who was going to be late and were able to talk with them before they did? Communicating with customers before they go past due can pay off in the long run. It leads to lower delinquency, less bad debt and reduced downstream collection expense. And it’s easy. This session highlights successful case studies from several industries where early action dramatically improved portfolio performance.

Benefits for attendees:

1. Hear proven strategies to lower delinquency rates and reduce collection costs
2. Learn ways to efficiently reach customers
3. Hear how proactive communications reduced delinquencies at Altell

Note:  Lunch will be served during the sessions and all attendees are invited.  Delegates may register at the conference registration counters and they will be asked to pre-register via an email broadcast before the show.

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Thursday, March 12, 2009

12:45- 2:00

In a continuing effort to give participants increased opportunities to gain insight into technology advancements and vendor solutions, we are pleased to continue to provide our series of IIS’s.  Hosted by some of the industry's leading solution providers, these 60-minute demonstrations and discussions are a great way for participants to maximize their learning experience. Sessions will take place during lunch, Thursday March 3rd, and participants will be served lunch during the presentations. Presenters and topics will include:

ROOM – PALM A-C

Presenters:
Lisa Mehlin, Product Director

Minimizing Payment Risk and Proactive Steps to Mitigating Losses

Bad check writing and non-sufficient funds (NSF) cost commercial banks $800 million each year, according to TowerGroup, a leading research and consulting firm in the global financial services industry. Yet despite the banking industry spending more than $280 million annually to prevent check fraud, the losses continue to increase. How do you minimize payment risk and take proactive steps to mitigate losses while increasing customer satisfaction on good payments?

Session discussion will cover the elements of success in combating these challenges. Topics to be covered include:

• Accurately predict performance and set policies at the payment level
• Increase customer satisfaction and retention from low-risk, high-valued customers by allowing full access to their credit line for additional purchase
• Increase revenue from your high-valued credit card customers by allowing  immediate access to their balances 
• Services to notify when your customer has written an NSF check elsewhere

Note: Lunch will be served during the sessions and attendance will be limited to the first 40 registrants.  You may register at the conference registration counters.