Conference Agenda
Track Sessions
Thursday, March 12, 2009
Wednesday, March 11, 2009
7:45 AM
Registration Opens
9:00 AM - 4:00 PM
Workshop - Additional Cost: $150 (includes workshop materials & lunch)
Top Managers
This popular management-level workshop allows agency owners and top credit and collection professionals to shape discussions around topics that are of the foremost importance to their organization's success!
Topics that may be covered more in-depth include federal laws, risk management, compliance audits, analyzing clients, outsourcing, financial analysis, and benchmarking. After this energizing workshop, you'll more easily recognize and mitigate risks in daily operations; Adopt compliant practices; Analyze client relationships and optimize your agency's operations. You won't want to miss this educational opportunity to take away new ideas and gain valuable resources from your industry peers.
Who Should Attend: Collection agency owners and top managers.
Hosted By:
Session Leader:
Tina Hanson
Vice President
State Collection Service, Inc.
2:00 PM - 4:00 PM
Workshop - Additional Cost: $95 (includes workshop materials)
Debt Purchasing 101
This workshop will take you through the complete process of purchasing and collecting on debt portfolios including focusing on the due diligence process, analytics and scoring, legal strategies, resales, niche revenue streams, outsourcing vs. internal collection strategies, accounting methodology and technology.
Who Should Attend: Current debt owners and anyone else who has contemplated buying debt
Hosted By:
Session Leader:
Roger Knauf
Executive Director
DBA International
Scott Johnston
AVP Marketing & Acquisitions
Asset Acceptance
Rich Munroe
President
Capital Financial Group, Inc
Dr. Gary Wood
President
Madera Partners, LLC
formerly President
Collins Financial
4:00 PM - 5:00 PM
Bailouts vs. Bankruptcy: Tough Choices for the New President and Congress
The financial crisis threatens the world's economy and thus dictates President Obama's agenda. New leadership in Washington faces immediate and difficult decisions on home foreclosures, and proposed industry-wide relief for autos, housing and retailers. Around the corner are looming meltdowns of government-backed pension programs and state governments. Can everyone be "too big to fail?" This session will describe the latest developments from Washington affecting consumer and business bankruptcies. This will cover filings data and trends, new legislation and administration proposals.
Samuel J. Gerdano, Esq.
Executive Director
American Bankruptcy Institute
5:00 PM - 7:00 PM
"Meet & Greet" Opening Welcome Reception
Thursday, March 12, 2009
7:45 AM - 8:30 AM
Registration & Breakfast
8:30 AM - 8:45 AM
Chair's Opening Remarks
Sean McVity
Managing Partner
Garnet Capital Advisors
8:45 AM - 9:45 AM
Priorities of the New Administration and What that Means for Collections
Moderator:
Robert G. Markoff, Esq.
President
National Association of Retail Collection Attorneys
Partner
Markoff & Krasny
Panelists:
Rozanne M. Andersen, CAE
Executive Vice President and General Counsel
ACA International
Alan Hochheiser
Managing Partner, Bankruptcy
Weltman,Weinberg and Reis Co.
Richard Riese
SVP, Center for Regulatory Compliance
American Bankers Association
9:45 AM - 10:15 AM
Networking Break
10:15 AM - 11:00 AM
Making a Loss Mitigation Program Work for You ~ Creation, Execution, and Case Study
With the heightened focus on alleviating loss pressure on portfolios, several institutions have pursued some type of specialized loss mitigation strategy or have embarked on the process of lifting such a program. Different approaches to loss mitigation exist and have been met with varying degrees of success. This session will include key strategic considerations and deep dives into tactical matters, supported with real life experiences.
Brian Enneking
SVP, Business Development
Genesis Financial Solutions
Tom Miller
Senior Vice President
Austin Logistics, Inc.
John Sanders
Principal & Founder
Bridgeforce, Inc.
11:00 AM - 12:00 PM
New Realities in Consumer Credit
With the dramatic shift in consumer behavior and catastrophic events in the financial markets, assessing credit risk is top-of-mind for all issuers today. This session will provide a dialogue about new methods of risk management being used by leading creditors today including a look at becoming more efficient and rethinking one's business model.
Moderator:
Barrett Burns
President & Chief Executive Officer
VantageScore Solutions LLC
Panelists:
John Carpenter
Chief Credit Officer
NBT Bank, N.A.
Anna Mendez
Chief Credit Officer
Wescom Credit Union
Allan Stevens
Vice President, Senior Loan Officer
Franklin Mint Federal Credit Union
12:00 PM - 12:45 PM
The Debt Industry: The FTC's Perspective
There have been several recent proposals made to reform how financial services are regulated. To the extent these proposals address consumer protection in the credit marketplace, most focus on the issues involving the extension of credit. Ms. Twohig will discuss her perspective on these proposals and why consumer protection issues arising in the debt industry should be considered as well. She will also provide an update on the FTC's policy work on debt collection and debt settlement issues, including the role of creditors in addressing those issues.
Presenter:
Peggy Twohig
Associate Director, Division of Financial Practices
Federal Trade Commission
12:45 PM - 2:00 PM
Lunch
Concurrent Sessions
2:00 PM - 3:00 PM
Best Practices in Collections & Delinquency Management for Today's Challenged Auto Lenders
Panelists:
Bobbie Britting
Research Director, Consumer Lending
TowerGroup
David Belu
National Collections Manager
BMW Financial Services
2:00 PM - 3:00 PM
Debt Buyer Market Update - Who, What, Where and When?
With the collapse of the secondary debt buying market due to too much supply and not enough demand the pause button has been hit by all parties involved, or has it? What creditors are still selling and how have they adjusted to debt prices slashed in half? At what point in the credit life cycle are they selling today? Where are current opportunities in the secondary market and what buyers are taking them? When will prices return and along with this the robust debt buyers market that once was?
Moderator:
Sean McVity
Managing Partner
Garnet Capital Advisors
Panelists:
Michael Goins
Senior Manager, Jacksonville Recovery Center
Chrysler Financial
Stacey Schacter
President
Briannaco Investments LLC
2:00 PM - 3:00 PM
Virtual Efficiency: Using the Internet as a New Channel for Old Challenges
Soaring loan delinquencies have left organizations strapped for capacity to handle the deluge of new collection activities. At the same time, the effectiveness of traditional telephone channels is in long-term decline. It's an expensive and inefficient way to collect money, and consumers have erected barriers against it. With the growing mismatch between conventional collection initiatives and consumer preferences, organizations need to find new channels to help debtors resolve their problems. One alternative channel is the Internet. As a collections channel, the Internet is virtually untapped.
Panelists:
Mike Moore
Vice President of Consumer Lending
Fifth Third Bank
Christine Pratt
Principal
Pratt Associates
Networking Break
3:00 PM - 3:30 PM
Break
Concurrent Session
3:30 PM - 4:30 PM
Game-Changer: Leveraging Predictive Analytics/Scoring Tools
In a resource-limited recovery operation, reducing net credit losses requires a new play book. Listen to a panel of experts on analytics/scoring discuss opportunities you might be missing out on without using these latest scoring models.
Panelists:
Don Davey
Director, Professional Services Receivables Management
First Data
Tim Hayes
Director, Analytical and Decision Services
TransUnion
Lance Phair
Recover Analytics
Philips & Cohen
3:30 PM - 4:30 PM
Reducing Losses by Identifying Hidden Fraud
Early Warning estimates that up to 7% of the $37 billion in industry chargeoffs, or more than $2.6 billion, could be from credit abuse. By extricating this "hidden fraud" from chargeoffs, issuers will have a better view of true fraud losses. One approach to identifying and combating hidden fraud would be sharing DDA elements between card and retail banking units of financial services organizations. Early Warning will discuss the value of collaboration in identifying and combating fraud.
Brian Dearle
Vice President, Cross Product Risk Strategy
Wells Fargo
Bob Hill
Vice President, Market Strategy
Early Warning Services
4:30 PM - 5:30 PM
Best Practices Exchange
Share your best ideas (and worst ideas) with your peers in this interactive learning session plus!, be prepared to win a prize if you should be the person to share the most. The end result will be best practices and actionable steps for your collections operations.
Facilitator:
Harry Strausser III
President
Remit Corporation
5:30 PM - 7:00 PM
Networking Reception
7:00 PM - 10:00 PM
Networking Party Off-Site at PAT O'BRIEN'S
Opened February 1999, Pat O'Brien's Orlando is part of Universal CityWalk®, a dynamic new entertainment complex at Universal Orlando Resort in Florida.
It's Mardi Gras 365 days a year!
With everything from Hurricanes on the Patio with the famous flaming fountain to hanging out in the Main Bar, this New Orleans replica has made its mark on the world.
This evening will provide opportunities to meet new and old friends alike while enjoying some Floridian fun!
Sponsored By:
TRANSPORTATION WILL BE PROVIDED BY FIRSTSOURCE & SOURCEMEDIA