Transform Challenges into Opportunity
In challenging times, you need critical content.
Register now for the one conference you can't miss this year.
Backed by American Banker, the industry’s most trusted publication, the 14th Annual Best Practices in Retail Financial Services Symposium will gather top retail banking executives to share their best practices and actionable ideas on driving profitable growth in the most challenging economic environment. This year, the discussions of retail strategies and tactics will be more important than ever.
FOCUSED CONFERENCE TRACKS:
DISTRIBUTION |
Detailed in-store banking best practices and management strategies. Implications of recession, bank capitalization and profitability, customer perceptions about bank stability, declining branch use. Setting expectations about growth, profitability, and ROI. Priority technology investments for 2009. Connecting out of branch channels with in-branch messaging.
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DEPOSIT & GROWTH |
Growing deposits from a product management perspective. New strategies to differentiate and create competitive advantage, reach new segments of the retail marketplace, and improve efficiency. How to get and keep more checking accounts.
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THE CUSTOMER |
Creating a culture that results in improved operating expense while simultaneously improving customer satisfaction and revenue. Best practices to retain customer relationships and regain momentum in rebuilding a growth scenario. Five common drivers of high performance in retail services. Principles to transform customer transactions into emotional connections.
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Keynote Speakers
Shelaghmichael Brown
Executive Vice President, Retail Banking
BBVA COMPASS BANK
William A. Cooper
Chairman
TCF FINANCIAL CORPORATION
Richard C. Hartnack
Vice Chairman and Head of the Consumer Banking Group
U.S. BANCORP
Jose Maria Garcia Meyer-Dohner
Chairman
BBVA COMPASS BANK
Deanna Watson Oppenheimer
Chief Executive of the UK Retail Bank
BARCLAYS
