Mobile Commerce Summit

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Track Sessions
Sunday, June 17, 2007
  Pre-Conference Workshop
Sunday, June 17, 2007

 
Pre-Conference Workshop

2:00 PM - 5:00 PM
Wireless 101: How to Capitalize on Mobile Commerce Opportunities

Are you beginning to form a mobile commerce strategy? Are you unfamiliar with how the technologies can be applied to help you achieve your business goals? What are the resources you need in order to kick start your mobile outreach plan? In this interactive workshop, you'll have the opportunity to gain a comprehensive understanding of the business case for mobile commerce, the interplay of stakeholders and the benefits to you. Hear, discuss and participate in these key issues:
  • The business case for mobile commerce
  • Vendor selection
  • Evaluating your systems and processes
  • What you need to know about your customers before launching your mobile outreach strategy
  • Measuring ROI
  • How to seek and forge strategic partnerships
  • Who benefits and how?


Roger Applewhite
Technology Strategist
Avenue B Consulting



Monday, June 18, 2007

 
7:30 AM - 8:30 AM
Registration and Continental Breakfast



8:30 AM - 8:45 AM
Chairperson's Opening Remarks

Bob Egan
Chief Analyst
The Tower Group



8:45 AM - 9:45 AM
Mobile Marketplace Overview and Projection

This presentation will offer key marketplace insights necessary for financial institutions to understand as they build their strategy and consider the risks and rewards. Youll hear these key points:
  • The viability of the vendor marketplace
  • The Players: Financial institutions; mobile operators, and content providers (both big and small)
  • Success (and failure) factors


Richard K. Crone
Crone Consulting



9:45 AM - 10:30 AM
Keynote Presentation

The Mobile Commerce Journey for Financial Institutions

Wachovia was one of the first U.S. top ten banks to make mobile banking available to its customers. While the number of users of its mobile applications is still small, the reaction of its customers was significant enough to encourage the bank to make its first forays into building a mobile platform. Hear these key points your organization should consider:
  • Choosing your delivery mechanism and application
  • Optimizing the mobile customer experience
  • Determining the needs and desires of your customer
  • Mobile market fragmentation and how that will affect the development of your platform


Ilieva Ageenko
Senior Vice President and Director of Emerging Applications
Wachovia



10:30 AM - 11:00 AM
Morning Refreshment & Networking Break



11:00 AM - 11:45 AM
Featured Presentation

Keys to Success for Launching a Mobile Commerce Platform - The Story of DoCoMo and Lessons Learned

Japan is widely known as the world's innovator in mobile internet and mobile wallet services. In this session, Carl Hirano, former Managing Director at DoCoMo's iMode and mastermind of the iMode payment service, iD,will share his views on the keys to success for creating and sustaining mobile marketing, content and e-commerce initiatives.
Key questions answered as part of this presentation include:
  • What kind of value can be added to both consumers and financial institutions via the mobile platform?
  • How is that value captured and monetized?
  • What are the critical success factors for success when launching mobile payment platforms?


Carl Hirano
Former Managing Director
DoCoMo.com, Inc.



11:45 AM - 12:30 PM
Panel Discussion

What Will Mobile Commerce Look Like?

While the mobile device is the most widely distributed communication technology in the world, its use by US consumers to enable financial and payment transactions is still evolving. In this session, youll hear about the various applications supported by mobile devices and the underlying communications systems including:
  • SMS -the language of text messaging-examples of how this is currently being leveraged for B2C communication
  • NFR - using the phone as a surrogate for contactless card at the POS
  • Wireless Application Protocol (WAP) and proprietary downloadable applications: What are these, how do they differ and how is being used?


Moderator:
Maria Arminio
Founder
Avenue B Consulting

Panelist:
Moneet Singh
CEO
Sapphire Mobile

Bob Hedges
Founder and Managing Partner
Mercatus LLC



12:30 PM - 1:30 PM
Networking Luncheon



1:30 PM - 2:15 PM
Panel Discussion

Developments in the Mobile Payments Arena

Payments are due to comprise the majority of commercial mobile transactions. In this session, you'll hear about the convergence of contactless payments on the mobile device via various contactless payments solutions, as well as:
  • How the merchant acceptance network is growing and how to get more growth out of it.
  • Person to person payments
  • Mobile payment business models


Moderator:
Bruce Cundiff
Senior Analyst
Javelin Strategy and Research

William Nichols
SVP, Global Marketing & Business Development
VeriFone

Ajay Bam
Founder, Director of Product Management
Modiv Media

Dion Lisle
Vice President, Business Development
Obopay



2:15 PM - 3:10 PM
Panel Discussion

Emerging Technologies - Mobile Payments and Services

  • NFC and the evolution of contactless payments
  • SIMS-based applications
  • Supporting infrastructure for remote payments
  • Pilots, deployments and consumer research


Moderator:
Pam Zuercher
VP, Product Innovation
Visa

Dave Holmes
Business Development Manager, Near Field Communications
NXP Semiconductors

Yasuhisa Nakamura, Ph.D.
Executive Director, Ubiquitous Services Department
NTT DoCoMo, Inc.

David Wood
Director, Business Development
QUALCOMM



3:10 PM - 3:40 PM
Networking Break



3:40 PM - 4:25 PM
Lessons from the Online Channel

When financial institutions provided online services to their customers, much was learned about how to leverage an emerging technology to meet customer needs and provide a valuable service. Some assume that the mobile customer can be treated much the same way as the online customer. But is this really the case? In this session hear these lessons learned from efforts in the online space, that can be applied to a mobile strategy, including:
  • Applicable lessons in ensuring online data security
  • Resource planning for emerging technologies
  • Consumer behavior and adoption rates
  • Customer interaction lessons--what weve learned about our market


Taylor Driggs
Director, Business Development
Digital Insight



4:25 PM - 5:10 PM
Panel Discussion

Security Considerations for the Mobile Marketplace

  • Authentication techniques to ensure mobile security
  • Fraud prevention
  • What mobile providers are doing to prevent security breaches
  • Gaining the customer's trust


Moderator:
Bob Egan
Chief Analyst
The Tower Group

Panelists:
Eric Duprat
SVP, Vice President Business Development NFC for North America
Inside Contactless

John Keane
VeriSign
Senior Product Manager, Mobile Commerce Solutions

Joe Mendoza
Director of Marketing
Gemalto



5:10 PM - 6:00 PM
Networking Reception



Tuesday, June 19, 2007

 
8:00 AM
Chairperson's Recap of Day One



8:15 AM
Panel Discussion

The Business Case for Adopting a Mobile Platform

In this session, several case studies  including Broadway Bank, Fidelity and MasterCard -- will be examined as well as non FI examples to identify and share best practices. In addition, these key issues will be addressed:
  • Does a mobile platform compliment your existing customer service and customer acquisition strategies?
  • The interplay between financial institutions and technology providers
  • Business models, fee generation and the financial beneficiaries of mobile commerce


Moderator:
Steve Mott
Principal
Better Buy Design

Panelists:
Tom Llewellyn
EVP and CIO
Broadway Bank

Jefferson Lilly
Director
mBlox

Toshihiro Uchida
Director, Business Development
Fidelity eBusiness Wireless



9:00 AM - 9:45 AM
Strategic Partnerships: Mobile Service Providers, Financial Institutions, Content Providers and Manufacturers

So far, the technology isn't providing as many challenges as the interplay of stakeholders in the mobile commerce space. The business is of mobile commerce is heavily reliant on various organizations ability to work together to provide a common platform and business model.
  • How to work together to maximize ROI
  • Who to work with, and what tools are necessary to move ahead in your mobile strategy
  • How different stakeholders are working together to build a viable business model
  • Addressing the issue of who owns the customer


Tripp Rackley
CEO
Firethorn

Bob Homer
VP, Product Management
CheckFree Corp.

Spencer White
Director - Senior Manager Marketing
AT&T Mobility
Mobile Financial Services & Business Development
Consumer Data Services



9:45 AM - 10:15 AM
Networking Break



10:15 AM - 11:00 AM
Mobile Banking Case Study: Results and Lessons Learned from a Pilot Rollout

BancorpSouth's foray into mobile banking began in late 2006 with the intention of determining what their customers desired in a mobile banking solution. The bank offered a basic suite of services that included billpay, account inquiries and fund transfers. In this case study, you'll hear about:
  • Understanding your market and the business advantages of a mobile outreach plan
  • How does mobile banking and payments fit into your customer service strategy?
  • Evaluating tools and technologies to enable mobile banking
  • Tailoring offerings based on customer feedback


Michael Lindsey
SVP and Manager, Electronic Delivery Services
BancorpSouth



11:00 AM - 11:45 AM
Panel Discussion

Customer Interaction through Mobile Interaction

This discussion will evaluate the consumer perspective on mobile or wireless banking using laptops, cell phones, PDAs and other mobile devices and examine usage and potential, as well as advantages, opportunities and concerns of mobile commerce adoption, as well as:
  • What have we learned from IVR, and how do we treat that customer What else are we learning about mobile applications from other forms of self service technologies
  • Will this be replacing, or complimenting existing solutions
  • Customer service opportunities


William McCracken
CEO
Synergystics Research Corporation

Joe Salesky
CEO
ClairMail

Drew Seivers
CEO
mFoundry



11:45 AM - 12:30 PM
The Carrier and Device Manufacturer's Perspective

Banks, credit unions, payment processors, networks and other financial services stakeholders have been pursuing mobile banking and payments without a clear understanding of who, what, where and how to work with wireless carriers and device manufacturers. This is the first event to explore the synergism from working together.

Moderator:
Richard K. Crone
Crone Consulting

Panelists:
Spencer White
Director - Senior Manager Marketing
AT&T Mobility
Mobile Financial Services & Business Development
Consumer Data Services

Ravin Singh
Market Development Manager, Mobile Commerce
Motorola

John C. Lamey
Supervisor Finance
Qwest Communications International, Inc.

David Wood
Director, Business Development
QUALCOMM

Joe Mendoza
Director of Marketing
Gemalto



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